The US Postal Service may have some advantages over rival UPS, but tracking may not be one of them. And for online sellers - especially those selling on marketplaces like eBay and Amazon, tracking is vitally important.
The USPS Office of Inspector General wrote a post about Mobile Delivery Devices, which are handheld scanners that the USPS uses to track package delivery in real time via GPS. In part, it wrote:
"The Postal Service has deployed 262,800 MDDs, software releases, and related accessories. To date, the Mobile Delivery Device program has improved package visibility and achieved a key metric of reducing repair costs and help desk costs that were associated with the Intelligent Mail Devices.
"However, our recent audit report found opportunities for the Postal Service to improve the MDD program and bring it closer to achieving all of the metrics set forth in its business case for investing in the devices."
The blog post generated several comments. In one, a shipper said he uses both USPS and UPS to ship what's classified as "dangerous goods." He said UPS appears to be better equipped to handle such goods.
He also noted that USPS has great pick-up and delivery options and are the cheapest option, while UPS charges more but has "impeccable" tracking service.
Another shipper pleaded for Postal carriers to be honest with their scans. "Customers understand weather conditions, illnesses and vehicle breakdowns! Customers understand that there will not always be 100% delivery on time! There is no need to falsify a scan and state an item was delivered when the package is at the post office and there is no intention of this item being delivered until the following day for a unit score!"
You can read the report and comments on the USPS OIG website
. What do you think of USPS tracking?