AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Apr 18 2017 22:30:30

PayPal Ad Promotes Purchase Protection

By: Ina Steiner

Sponsored Link

PayPal is running a new ad campaign called "PayPal Can Do That," according to some media trade publications. One such ad promotes PayPal's purchase protection.

Letting customers know they are protected is important - boosting confidence can improve sales, especially for shoppers who are buying something online sight unseen from an unknown seller. 

But marketplace sellers can be sensitive to the message certain such marketing sends to buyers given the abuse that sellers must deal with from "bad buyers."

You can read more about the new PayPal ad campaign in this article on MediaPost.com, which writes, "The first phase of the ‚ÄúPayPal Can Do That" campaign will be supported through a national paid media plan across digital properties including NBC, ABC, Bustle, Facebook and Instagram with a range of creative video and ad content from April 18 to June 30."

And you can take a look at the ads on this page of AdWeek.com - let us know what you think of the ads and if PayPal strikes the right tone when it comes to buyer protection.




Comments (17) | Permalink

Readers Comments

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: eXtinctBay

Wed Apr 19 01:39:17 2017

Give buyers immediate refunds out of a sellers account without reviewing the facts first-

PayPal Can Do That!

Allow buyers to rent items for nearly six months and then return at no charge-

PayPal Can Do That!!

Hold funds in an account as soon as a return request is filed-

PayPal Can Do That!!!

Charge a transaction fee when an eBay buyer changes their mind and cancels a purchase minutes later-

PayPal Can Do That!!!!

Include a fee to the seller when an International buyer pays in a currency other than the US dollar-

PayPal Can Do That!!!!!

Not allow any payment processors other than PayPal-

eBay Does Do That.

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: pace306 This user has validated their user name.

Wed Apr 19 11:25:29 2017

@eXtinctBay :)

I raise my glass to you! Well said and %101 correct!

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: toolguy

Wed Apr 19 11:42:53 2017

"Not allow any payment processors other than PayPal-

eBay Does Do That."

INCORRECT

You are free to establish a merchant account with Visa, Mastercard or American Express.

Paypal is NOT required

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: mcposty This user has validated their user name.

Wed Apr 19 13:53:14 2017

Arbitration should be illegal for payment processors. They should only have the ability to do fraud claims.

Charge backs because you refused a return from a purchase 6 months ago is rediculous and not the payment processors business.

Refunding someone without accepting evidence is not arbitration it is hideously biased and in REAL arbitration it would be illegal..not to mention the fact that the arbiter is a conflict of interest as they have a relationship with the two parties involved.

We need to seriously address this practice as sellers online and brick stores and services

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: 27tcle This user has validated their user name.

Wed Apr 19 15:15:46 2017

All the above is if a credit card is used. Also, don't forget the 21 day holds for no reason at all and deciding for very vague or no reason at all to keep your money for 180 days and ruin your business at the same time.. Yup, PayPal can do that.

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: iheartjacksparrow

Wed Apr 19 16:05:39 2017

@toolguy - Yes, an eBay seller can get a merchant account. However, I doubt most of the small sellers would qualify for said account. If I recall correctly, you accept PayPal; how is it that you don't have a merchant account? Didn't you say you've sold over $1M of tools?

As concerning the article, it's bad enough that eBay is constantly reinforcing the fact that a buyer can return anything and get all their money back, and now PayPal is going to do the same. I guess since JD is in charge of PayPal, he's going to adopt the anti-small seller policies he initiated with eBay.  

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: The End

Wed Apr 19 19:56:46 2017

Check this out :
https://www.cnet.com/news/feds-paypal-not-a-bank/

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: moto-science This user has validated their user name.

Wed Apr 19 22:36:03 2017

A tradition at Paypal since 1998  :
Awful customer service for sellers......

We are dropping them for Stripe and Western Union since they raised their international fees to 7.5%.
4.5 for transfer + 3% on the currency exchange. Stripe does the same thing for 2.9% with Visa very fair currency exchange rates.

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: LasVagueness

Thu Apr 20 00:55:54 2017

The 'tone' struck with the new PayPal ads is one of indulgence, impulsivity, and a tutorial on how to get 'free' stuff.  

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: LasVagueness

Thu Apr 20 00:56:57 2017

@eXtinctBay Hear, hear!

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: fifilapew This user has validated their user name.

Thu Apr 20 08:33:01 2017

Paypal sent out an email a few months back stating that if an item arrived damaged they would refund the buyer.

Excuse me Paypal, that is an insurance claim. It is NOT an INAD claim NOR an INR claim. Damages can & do happen, called an accident or just plain mishandling by mail sorters. Keep out of it, NOT your call!

Can these dang busy bodies stay out of our professional (small) businesses and stop setting up false expectations to fluff buyers

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: pace306 This user has validated their user name.

Thu Apr 20 08:39:22 2017

Paypal wants to succeed where (parent) eBay hasnt been able to.

Both work on the same principle (steal sellers funds), but Paypal has the cc companies to blame for their bad business practices, while eBay just makes it up out of thin air.

Paypals business plan is like watching a Rocky film. You get the crap beaten out of you for the first few rounds, then come back in the last 2 and win.

Paypal and its factor (eBay + only god knows who else) took the beating in the first few years. They were (back then) at least remotely fair to sellers.

Then after absorbing enough punishment, took the eBay route - always blame the seller.

Now that they have amassed enough money, they can be braggarts - telling anyone who will listen how "only they know the complex money payment markets". BS. JD only knows the digits to his own bank account and nothing more.

Paypal is a complex gambling operation. Being it ISNT a bank, nor a CC company, they piggy back off other entities. On their own they dont have the resources to be anything more, which is why they are in concert with eBay - birds of a feather flock together.

eBay isnt a REAL ecommerce platform and Paypal isnt a REAL bank.

If Paypal wanted to be a bank aka be legit - all they would have to do is apply to the FDIC ... and btw - I highly doubt that YOUR FUNDS SITTING IN PAYPAL are FDIC insured.

Paypal simply spins the wheel and takes a gamble on each transaction. Ive flagged a few bad ones - ones which anyone with commmon sense could tell were going to go south.

They included shipments to empty homes (Zillow showed you the for sale info on the house and a pic of the empty home), international sales with addresses that didnt exist and many more - and each time Paypal said "dont worry, just ship there and we will cover you".....

8 out of 10 became chargebacks - but I was covered ... and then some other poor eBay seller had to have THEIR fees taken to cover Paypals stupid mistakes.

Paypal ads are bait to lusre people into buying stuff (primarily from eBay) but online.

Me? Im smart enough to USE them for just that. Anytime I think there will be an issue - either from the vendor or with the item itself, I use Paypal. Let them eat the loss and deal with the issue, not me.

(I use eBay the same way - by collecting customers and making off eBay sales) - works both ways "buddy".

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: Filadelfos This user has validated their user name.

Thu Apr 20 11:42:55 2017

@moto-science - Do NOT use Stripe!  I've never had so many fraudulent transactions in my life as when I tried out Stripe.  Stolen cards pass Stripe authentication no problem.  Thank God my website also does security checks and flagged that a US card had been used from an IP Address in another country.  Upon calling the "customer" she stated that she had been receiving numerous calls over the past few days about purchases being made with here card... but NOT by her!  She had reported the card stolen the day prior to my sales, and yet Stripe still authorized the sale with no warning flags!!!

I hear WU is a very unsafe method for sellers as well, be careful.

Bill

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: bitbybit

Thu Apr 20 13:41:07 2017

The cuckoo clock ad implants in the minds of buyers to NOT buy from sellers since they will need to be protected by Paypal. The word ''sellers'' for most buyers, when purchasing online from Amazon, Walmart and brand name stores, does not come to mind. This ad is a direct hit against sellers on eBay, and Etsy. It just threw every seller on eBay under the bus. When buyers are thinking about buying online from a ''seller'' what site do you think they are going to? IMO this particular ad would make buyers, especially new buyers, apprehensive and hesitant about making purchases from such a distrustful site that they would need Paypal's protection.    

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: iheartjacksparrow

Thu Apr 20 13:57:02 2017

@Filadelfos (Bill) - I have not had a single problem with Stripe, and I've been using them exclusively in my eCrater store since PayPal went to the 180-day claim process in November 2014. Stripe has always matched the address provided for the order to the address provided to the credit card issuer, and they flag everything that doesn't match. I would highly recommend Stripe to anyone looking for a payment processor.  

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

This user has validated their user name. by: RKTOYS

Fri Apr 21 11:19:17 2017

"You are free to establish a merchant account with Visa, Mastercard or American Express."

They also accept doubloons, moon rocks, flooz, and dragon whiskers!

PayPal Ad Promotes Purchase Protection   PayPal Ad Promotes Purchase Protection

by: moto-science This user has validated their user name.

Fri Apr 21 13:56:15 2017

Stripe has the new Radar fraud routines.
If you set up your Radar notifications, such as ~2 declines by an IP address in one hour =  review transaction, plus other flags such as address match etc. Zero issues or successful fraud. Paypal blows.....for international their fees are now 7.5% vs Stripe at 2.9%. Paypal has horrible currency exchange rates plus they charge you another 3% + 4.5%transaction fee = 7.5% now. They have over reached with their greed and don't ever represent sellers fairly. WU is lower cost than Paypal and no fraud risk. You collect your funds....before shipping.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.