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AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sun Feb 19 2017 21:10:50

Don't Disrespect PayPal - It's in the User Agreement

By: Ina Steiner
Sponsored Link
PayPal wants a Level Playing Field when it comes to how sellers represent its service to customers, and it wrote a provision into its User Agreement to ensure sellers comply.

Earlier this month, we wrote about higher fees PayPal had tucked into the new User Agreement that takes effect at the end of March.
 
A reader followed up, pointing to the "non-discouragement" clause and asked us to do a story on it. "It seems like PayPal is trying to interfere more and more in businesses," he said.

Here's the provision:

We are adding a non-discouragement clause for sellers that provides:
In representations to your customers or in public communications, you agree not to mischaracterize PayPal as a payment method. At all of your points of sale (in whatever form), you agree not to try to dissuade or inhibit your customers from using PayPal; and, if you enable your customers to pay you with PayPal, you agree to treat PayPal's payment mark at least at par with other payment methods offered.

We reached out to PayPal, and we asked what was new about the provision. A spokesperson told us, "To clarify, this clause is simply to ensure that PayPal receives at least equal treatment to other payment methods in advertising, promotional content and in the checkout flow with merchants that choose to offer our services to customers."

PayPal had previously had a "non discouragement clause," but he didn't explain what was different about this one.

Let us know what you think of the provision. Should PayPal be forcing this policy on merchants who use its service?



Comments (22) | Permalink
Readers Comments

Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: pace306 This user has validated their user name.
       
Sun Feb 19 21:24:54 2017
HAHAHAH - must be April Fools already!

"dude, the Paypal CEO is the idiot that wrecked eBay" how can you NOT make fun ?
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: dans parts This user has validated their user name.
       
Sun Feb 19 23:14:49 2017
@Ina-

So, do you think donuthole will be getting a court order to force you to turn over our email addresses so he can terminate our PP accounts?

Since, of course, we're always so "encouraging" about PayPal here, that is...
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: kalannia This user has validated their user name.
       
Mon Feb 20 00:25:54 2017
Could just be a response to Etsy's removal of the different tiny credit card icons next to the paypal icon at their customer checkout.
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: Garcia This user has validated their user name.
       
Mon Feb 20 00:44:57 2017
How does that make sense when Etsy discourages its sellers from using PayPal if it is not connected to DC?  
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: comet This user has validated their user name.
       
Mon Feb 20 01:25:26 2017
LOL----Does  this  mean  that  if  you say  "I ACCEPT  THE  FOLLOWING"  and  PP  is  in a color  or  font  they  dislike  YOU  will be punished?  How  about  if  you vary  your font  size?  If  you  say  "Paypal  is a mean  old  poopie  head  but  we  accept  it"?

Seems  a bit  like  Paypals  insecurity  is  showing  bigly.

Driven  no  doubt  by  the Past Master  Of  Insecurity---DoNutHole  his  own  self.  What's  next---if  you  sell  something  to be PICKED UP  at  your home or  business  you are not ALLOWED  to  accept  CASH?  

Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: DizzyDame This user has validated their user name.
       
Mon Feb 20 01:52:42 2017
Really kind of weird. We are already paying fees out the ying yang. If you add all the fees you are paying more than Amazon.
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: donald This user has validated their user name.
       
Mon Feb 20 02:18:59 2017

PeePal is looking more each day like N. Korea. Does that mean we can not mention a website called  peepalsocks.com ?




Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: Leesantiques This user has validated their user name.
       
Mon Feb 20 06:25:34 2017
Didn't a new law recently get signed into effect - passed by Congress and signed by then President Obama - that bans companies from going after anyone who says bad things about them?  Seems to me that this is a clause that is legally barred from being enforced...

Lee
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: Snapped This user has validated their user name.
       
Mon Feb 20 08:14:48 2017
So, Pay Pal finds it necessary to legislate loyalty from customers with supposed 'choice', and to do so with a side order of audacity to insist on a 'level' field?

How does this insane hypocrisy stand without accountability?    
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: Scotty This user has validated their user name.
       
Mon Feb 20 10:29:49 2017
I've now seen it all...
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: Barbbie This user has validated their user name.
       
Mon Feb 20 11:14:50 2017
Ridiculous
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: RL15 This user has validated their user name.
       
Mon Feb 20 12:13:28 2017

this is no doubt another stupid idea from Donahue.
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
This user has validated their user name. by: toolguy
       
Mon Feb 20 12:47:25 2017
So what if I disrespect Paypal and they close my account.

How will eBay react?

Off Topic: Some old nillie got me banned on the eBay forums once again.

Here we go again ~ LOL
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: 27tcle This user has validated their user name.
       
Mon Feb 20 14:19:10 2017
Instead of making their service better for their customers, this. Wow just wow. Kinda reminds me of the saying the bigger they are...
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
This user has validated their user name. by: Rexford
       
Mon Feb 20 15:13:55 2017
Respect is earned.  Sounds like someone is listening to and imitating to the orange dictator.
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: sewbizzygifts This user has validated their user name.
       Web Site
Mon Feb 20 16:16:33 2017
I really can't quit chuckling...how on earth would PP know which users discourage anyone about using PP or not? Especially individuals who have businesses online. We offer the option, but how would PP know if we personally and privately discourage buyers from using PP via email communications or chat or whatever??? Is PP planning to invade the privacy of every shop/business that offers PP now?

As far as large marketplace sites, is what Etsy has done NOT seen as an obvious discouragement to using PP? If not, why not? I've had several problems since Etsy recently removed the credit card logos from the PayPal payment button choice in my shop (and all other shops using standalone PP and choosing not to use Etsy's direct checkout for all payments). Many customers don't know you can pay with a credit card via PP and even if they don't have a PP account. Seems that having those CC icons attached to the PP logo button would be a requirement for any site that offers PP as a payment option.

So that deletion on the part of Etsy should be considered a major ''discouragement'' from using PP on a huge site like Etsy for many customers. Wonder if PP will do anything about that? It should, if it can enforce their nondiscouragement-of-use clause.

But if PP does try to enforce such a clause in that case or others that are similar, would their recourse be to not allow PP to be offered? If so, that would only hurt their company since the fees PP collects from payments on such sites would have to be huge.

Sometimes the User Agreement terms make little sense...at least to some users.
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
This user has validated their user name. by: iheartjacksparrow
       
Mon Feb 20 23:10:02 2017
I would make a lot fewer disparaging remarks about PayPal if they could just keep their MultiOrder Shipping program running correctly. Virtually every morning I go to print out a label I get one or more XML errors. I have to keep trying, sometimes for 15 minutes, just to get one label. I sure would like to know what happens in the 24 hours between printing one label and trying to print one the following day that causes the label generating system to go belly up.  
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
This user has validated their user name. by: The End
       
Tue Feb 21 08:21:52 2017
PayPal stinks.
Just yesterday, our local food store was saying how they "dodged a bullet" by NOT accepting PayPal.
Paypal's own negative reputation, woven over the years, has it on the bottom of the list of third party buttinskis. PayPal has only itself to blame. The First Amendment plays an important role in shielding the innocent and naive from potential disaster. That PayPal would attempt to place a gag on the population is a manifestation of the insanity that is PayPal. They force themselves on people through various unscrupulous methods, the mark of an economic cancer.
Google "PayPal Complaints". 'Nough Said.
ERASE PAYPAL from the landscape.
Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: moto-science This user has validated their user name.
       
Tue Feb 21 23:54:38 2017
Paypal raised international to 4.4%
while Stripe only charges 2.9%.....
Everywhere JD goes smells like a bad airport bathroom.......

We will either make Paypal transactions cost more to our customers driving traffic to Stripe or block all international
Paypal, driving all traffic to Stripe.

They raised the rates........let's see if they can make them stick. Haha....

Don't Disrespect PayPal - It's in the User Agreement   Don't Disrespect PayPal - It's in the User Agreement
by: Mr Magoo This user has validated their user name.
       
Wed Feb 22 05:01:23 2017
TOOLGUY...Getting banned from the ebay forum is a piece of cake, how many ''minutes'' for you THIS time, eh :-)

It was set-up, and is run by an organisation PAID by ebay to POLICE it, and to BLOCK any attempt to expose scammers or disrespect ebay in ANY way.

Why not switch to the forum STATE side, see how long it takes the ''ebay appreciation society'' to get you booted off...or (as I called em) the CHEERLEADERS of ebay. Ebay Ebay RAH RAH RAH

OR
Getting banned from the UK site? EVEN simpler, as the MUPPETS seem to interpret the R's & R's, T's & C's to suit themselves      
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