Claims of non-delivery (Item Not Received, in eBay parlance) are at the top of sellers' list of pet peeves and can actually be costly and harmful to marketplace sellers. Amazon has created a practice called AMZL Photo on Delivery - but could it help reduce such claims?
In the help page describing AMZL Photo on Delivery, Amazon explains its own delivery drivers may take a photo on delivery when a package is left unattended. The explanation indicates reasons why Amazon launched the service:
- To help customers see that their package was safely delivered and where.
- To help Amazon Customer Service troubleshoot what happened to a package in the event of a problem.
- To help Amazon audit the quality of their delivery drivers.
It could also help Amazon customers find where the driver left their package if it's not clear (we've read of some strange places where drivers have left packages).
Note the Amazon help page states, "For orders shipped to an address marked confidential, such as a Wish List or Registry address, Amazon won't post a delivery photo on the order in order to protect the privacy of the recipient."
Two years ago we wrote about Amazon Flex
, the company's Uber-like service using gig-workers. This news video
(via PostalNews.com) shows Amazon Flex drivers delivering packages and reports that they are instructed to take photos when they leave packages on customers doorsteps. It also shows that some customers are unsettled when they see "ordinary" people taking pictures of their homes.
A CBS affiliate also covered the Amazon Photo on Delivery service recently and wrote
, "The customer then gets an email with the photo, confirming the delivery."
Do you think this practice might help reduce claims of non-delivery for online sellers? And what do you think of the practice as an online buyer? Helpful, but creepy?