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Wed June 1 2016 15:57:48

Outcry over Etsy Billing for New Pattern Service

By: Ina Steiner

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Remember when Etsy launched the new Pattern service in April that offers an off-Etsy shop that would mirror sellers' Etsy shops? At the time, there was a lot of confusion from sellers as to whether they had actually signed up for a free trial or not. 

Etsy explained there had been a bug and apologized for the confusion.

So when some sellers reported this week Etsy had billed them for Pattern when they had not signed up, they were livid that Etsy would not remove the charges from their bills.

"Just talked to Etsy on the phone and they said I have to pay the $27.10 even if I didn't start my shop up. I never even set it up and I didn't even know I had signed up. I am so mad," wrote this seller.

Not all sellers saw a charge for Pattern on their invoices, we've got a question in to Etsy to learn more about the issue and how they will handle it. Stay tuned!

UPDATE 6/1/16: We continue to receive emails from sellers who are perturbed about the billing issue described in several threads on the Etsy boards. 

Etsy responded to our inquiry with the following statement:

"We looked into this post and it is not related to any bug; we also confirmed that if a seller has been charged for Pattern, it is not in error. Pattern fees were only incurred when a seller signed up for a Pattern site and the free trial ended. While some individuals may have forgotten that they signed up, it is a two-step process to do so and all sellers who sign up receive follow-up emails about their trial.

"Here's more information about how Pattern fees are applied to seller bills after the 30-day trial period ends: 

- After the 30-day trial, a seller will see a fee for Pattern that is adjusted to reflect the remainder of that month. 

- Then, on the 1st of the following month after the trial ends, the seller will see the full $15 charge for Pattern fees for the new month ahead. 

"As stated in the Pattern policies, sellers may cancel at any time and will only be charged for the time after the free-trial period ended. The option to cancel can be found under settings."




Comments (41) | Permalink

Readers Comments

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: White Rabbit

Wed Jun 1 16:08:18 2016

I imagine the NY Attorney General's Office is the best place to file a complaint. You can get their Phone number or file  on line.

There is no way this will be deemed as OK by any authorities. the whole way Etsy handled this stinks. I look forward to seeing the CEO and top Employees being given what they deserve. Orange Jump Suits for Interstate Theft.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: White Rabbit

Wed Jun 1 16:28:10 2016

http://www.ag.ny.gov/complaint-forms

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: iheartjacksparrow

Wed Jun 1 16:48:26 2016

Agree 100% with White Rabbit. Etsy's corporate office is in Brooklyn, so if Etsy will not immediately reverse that charge, file a complaint with the Attorney General. Etsy is starting to become eBay 2.0 with all the glitches and bugs.  

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: bitbybit

Wed Jun 1 18:50:08 2016

A NY transit company double charged my daughter's credit card and would not refund their error. Is this the new money grab? I am sure it is not confined to NY. It takes gonads to blatantly steal from customers. Whether these errors are intentional or not, the transit company, Etsy or any company needs to be held responsible. The regulators need to step in.

There was a consumer advocate a few years back that won a lawsuit against Walmart? after being overcharged a few cents on a purchase. I don't know if this was a cash or card purchase. If this overcharging or false billing isn't stopped, companies with access to accounts will become bolder and bolder with minimum consequences.  

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: White Rabbit

Wed Jun 1 18:54:13 2016

they are (etsy) closing related threads to this theft issue.

https://www.etsy.com/teams/7720/bugs/discuss/17781174/pa
ge/1

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: maxmad This user has validated their user name.

Wed Jun 1 18:56:12 2016

This was a total scam, and etsy will pay dearly for it,

They scammed us on one of our three accounts with automatic direct checkout opt-in, and would NOT reverse it back to stand alone paypal like our Other accounts, we IMEDIATELY CLOSED that account, and in return, we REMOVED direct checkout on both our remaining accounts, and NO LONGER purchase shipping labels thru etsy, FU etsy  

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: maxmad This user has validated their user name.

Wed Jun 1 19:37:29 2016

Another new aka (bug) to get more money ..... looks like Q2 is shaping up real nice for etsy

https://www.etsy.com/teams/7718/questions/discuss/17783955
/page/3

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: Knitterscarlet This user has validated their user name.
Web Site

Wed Jun 1 19:49:20 2016

I'm in the UK and when I signed up for the Pattern site I was told it was $15.  As of the 1st of June us in the UK are being charged VAT (20%) on top of all charges including Pattern site, so it makes it over $18.  I wasn't aware of this when I signed up, so I'm not very happy.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: Ming the Merciless

Wed Jun 1 19:59:45 2016

Notify your credit/debit card company or PayPal immediately that you didn't order this service want a credit.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: Garcia This user has validated their user name.

Thu Jun 2 00:21:16 2016

For some reason that I fail to see this problem will not affect Etsy at all.  Sellers are devoted to the site no matter what Etsy does to them. Etsy knows there is no place else for them to go that is even close to Etsy.  This too shall pass.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: Watching the Wheels This user has validated their user name.

Thu Jun 2 05:30:17 2016

bitbybit, guess what Walmart and Etsy have in common?

Jim Breyer.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: maxmad This user has validated their user name.

Thu Jun 2 05:54:50 2016

We have values, and will not tolerate this one bit, it's not the dollar amount here it's the principle,

if someone asks me for a dollar I would not hesitate to give it to them, if someone is trying to steal a dollar from me, it's pretty much over.

etsy is walking a very fine line.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: White Rabbit

Thu Jun 2 07:24:56 2016

Etsy is a greasy pig.

they have resorted to stealing as they are no capable of making money legally in a morally correct manner.

Is there anyone here that did not know they would do this 30 days ago? Pure and simple- Theft.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: Watching the Wheels This user has validated their user name.

Thu Jun 2 08:20:27 2016

IF anyone can do so without being censored, these types of Etsy Faux Pas need to be added to "financial pages' articles right below the stock price. I have noticed, though that most wind up being deleted out by ?past friends? of Etsy.

My comments are removed on a far too often to be coincidence basis.

This stock is being worked, and pumped by someone.

Enron was everybody's darling, at one point, too.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: Moonwishes This user has validated their user name.
Web Site

Thu Jun 2 08:45:20 2016

I've never sold on etsy and bought one thing and they annoyed me with constant emails that day trying to get me to sign up, for what I don't know. I wanted to buy embroidery floss, not make a life commitment to the place. That being said, I HATE all these places that give you a Free trial and then start charging you without so much as a reminder notice that your free period is running out. If they can send a one time buyer multiple emails in one day, they certainly can send emails to their sellers when their accounts are about to go from free to paying. But they won't. Etsy and every other company that uses this tactic don't send out reminders because this is the way that they can make oodles of money for 'free' (no service given) and they hope no one will catch on. An ethical company will send email reminders.

My url company does this (Hostway BTW with decent prices and easy to use set up for a new url) and yet at the same time I get those notices from Domain Services billing me for my url at 4-5 times the rate I pay to Hostway. Their emails say that I might lose my url, etc. This is a blatant money grab and I hate companies that do this. Either they don't send out reminders or they send ones out that they shouldn't.

All venues need to get themselves a moral highground to maintain. I would much prefer that to these lying, cheating scamming, in the limelight companies. Sounds like Etsy might end up with a black eye from this that they very much deserve!

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: White Rabbit

Thu Jun 2 09:47:53 2016

Wheels.. try googling Global Tiger if you are wondering who it is?

They have very strong ties with Chinese manufacturers and have quietly bought up over 10% of Etsy and are continuing to buy.

Why? I think simple Logic will tell you where they are going. They can afford to buy Etsy in full if the owners of the stock are willing to sell. I assume if they owned Etsy we would need to speak Chinese to sell there.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: FREDDY This user has validated their user name.

Thu Jun 2 10:18:39 2016

Etsy and ebay - no diff. Both dishonest. Probably be a class action suit. Etsy will pay, however, sellers will only get a check for 2 cents.  Lawyers win....

Instead of looking for ways to improve companies and sellers etc.. they prefer to focus on how to steal monies.
Amazon just kept doing it's thing (not always on the up and up)and they flew past ebay. Should have been the other way around. Poor management and greed was ebays downfall. Etsy will be a site of the past very shortly. Like ebay - no sales to speak of.

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: maxmad This user has validated their user name.

Thu Jun 2 10:23:53 2016

No way etsy had a 2 part agreement, before it setup a subscription to pattern, sellers were Automatically signed up for it with a single click to simply view info. bs, etsy

We are currently looking at etsy, with a microscope and if we see even one cent out of place, we will pull our two remaining shops, regardless of current sales, and be done with these idiots, just like ebay, they mean very little to our overall business.  

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

by: Noneya This user has validated their user name.

Thu Jun 2 10:28:21 2016

So what does their response mean? Too bad so sad, you won't be refunded? They must be getting pretty desperate to figure out how to make money after so many shop's sales tanked in May.
This company is more and more dishonest by the day. Smart sellers should be working on an exit strategy.  

Outcry over Etsy Billing for New Pattern Service   Outcry over Etsy Billing for New Pattern Service

This user has validated their user name. by: bitbybit

Thu Jun 2 13:38:59 2016

@Wheels

Interesting...and add in White Rabbits post

Wishing for the days where you could fight city hall....

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