It seems some sellers are locked out of eBay's new Seller Hub, and some of those sellers say they are unable to process orders. The problem began a day or two ago, here's an email we received today:
"Locked out of eBay New Beta Seller Hub page pops up when I try to go to my account and cannot get past that page. If you check do not show again or Not Right Now it just keeps bringing you back to the same page. If you check Get Started, a message pops up at the top of the page saying: "We ran into a problem, but we're working on it. Please try later."
"So I cannot access my account because I can't get past this point on my account. Called support someone in India was no help (as always) said to click on all the same buttons I already had that this is just a beta test. I asked why do something like this during the holidays when it is already the slowest it has EVER been and we are struggling to get by, then you have to add additional glitches to the system? Of course she had no answer to that.
"I have 5 package to wrap today (in years past it would have been 30) but I can't access them to get it done."
Other sellers are reporting the same problem on the eBay discussion boards:
"Anybody else unable to access the new Seller Hub? It hyper-loops back on itself and will not allow me to opt-out OR access my sellingn page without going to the summary page first. Ugh. I've called 4 times in 48 hours and it still has not been fixed. Desktop view, google chrome."
"Hate seller hub. Locked out for 2 days now. No help from eBay. Stuck and can't see anything. Fix it."
Sellers who opted in to test the new hub began seeing it appear on October 21st. But yet another seller
who is reporting problems with it says they did not opt in to test it:
"Are there any other sellers out there that were forced into this new seller hub that is not working? 4 Days and no help from eBay. I list items cant even find them can't get to summary page when I try to get to summary page my watch list comes up.
"Spent hours on phone with eBay just because I can get into other areas via back door they feel there is no problems haven't even sent report in as of yesterday. Also noticed a major lack in sales checked google etc. can't be found anywhere on the web. No sales no cs help what's the point of sticking around."
As of right now there is no announcement from eBay on the Systems Announcement Board
. Please let us know if you know of a workaround.