|Wed Sept 17 2014 12:10:42|
Sellers on the Hook for 6 Months with New PayPal Policy
By: Ina Steiner
In many ways, selling online is getting harder and harder, and PayPal's latest policy change is the latest burden merchants must face. PayPal is extending the Dispute Filing Window from 45 days to 180 days. That means buyers can dispute a transaction 6 months after making a purchase.
PayPal had already extended the dispute window in the UK in June - at the time, sellers cynically referred to the policy as a "6-month rental plan" for buyers.
The policy change applies to transactions on any site or marketplace where the buyer uses PayPal to pay for the purchase. The policy applies to claims for Item Not Received and Significantly Not as Described.
When PayPal UK announced the new policy would go into effect there in the spring, UK spokesperson Rob Skinner told us it would include transactions on eBay UK, provided the buyer opted for PayPal buyer protection rather than eBay UK's money back guarantee. (That's right, for those of you who might not have realized it: eBay buyers have that option when disputing a transaction.)
U.S. sellers began reacting to the news on the eBay discussion boards. "6 months for "protection"? Is this e-z rentals or is this eBay," one seller asked.
Interestingly, the change could motivate some off-eBay sellers to drop PayPal on some channels. "They will be fired on all other venues where I sell well ahead of Nov. 18 if this is true," wrote one eBay seller. Another wrote, "Besides accepting checks or money orders from any sales on other sites is there anything comparable to PayPal - I can sign up for and accept?"
There are other changes to the PayPal User Agreement coming in November, we'll cover them in Thursday's Newsflash. In the meantime, let us know what you think.