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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Wed Sept 3 2014 12:40:59

eBay Glitch Brings Activity to a Crawl Wednesday PM

By: Ina Steiner
Sponsored Link
UPDATE 9:55 pm EST: eBay posted another update on its announcement board at 8:49 pm EST, opening the door to fee credits for some sellers: "Earlier today, some eBay users experienced issues when visiting our site. The issue has been resolved and site functionality has now been restored. Based on our initial investigation, this was the result of a technical issue that occurred during scheduled server maintenance. While many users were unaffected, we know any interruption for our users is frustrating. And we know that some of our affected sellers may have questions about their selling activity; in the coming days, we will provide them with additional information separately on possible fee adjustments and related seller protections. We're very sorry for the inconvenience this may have caused to the buyers or sellers involved."

UPDATE 4:00 pm EST: Received the following response from eBay spokesperson Ryan Moore at 3:49: "Today, some eBay users are experiencing issues when signing in to the site. Based on our initial investigation, this appears to be the result of technical issues that occurred during scheduled server maintenance. It is only impacting a portion of our users; most eBay users are unaffected. We're working to resolve this issue quickly and will continue to keep our customers updated. We apologize for any inconvenience to our users. We will be updating our customers via our systems board and social."

UPDATE 1:58 pm EST:
eBay has just posted on its announcement board:  
September 03, 2014 | 10:53AM PST/PT
We are aware that some users may experience problems when using the eBay Site. We are actively working on restoring the issue and apologize for any inconvenience caused.


eBay is experiencing technical issues that are disrupting the ability for shoppers to access listings, bid, and buy on the site. A reader who reported the problem wrote, "eBay is showing an incorrect password message and we can't get in at all - assuming this is something rather more dire than the last hack."



Above: Report from DownDetector.com showing reports of glitches on eBay Wednesday afternoon.

Sure enough, monitoring site DownDetector.com shows reports flooding in from users who say they cannot sign in to the site and reporting that eBay is not recognizing their email, password, or User ID. The site states: "eBay is having issues since 12:55 PM EDT (September 3, 2014). Are you also affected? Leave a message in the comments."

Among the comments on DownDetector.com:

"Can't bid, can't login, says email-id/password is wrong, tried to click on forgot PW and it asks for email and says the email is not registered"

"Just in the middle of watching one of my items final minutes and it logged me out. Then I tried to log back in and it said both my email and my user id are not registered! Sounds like it's a system wide problem!"

"Me too! Worst is I had 14 people watching my item in the last 16 minutes and NO ONE made another bid? Did I just loose money because we all know how the bidding heats up in those final minutes!"


Some users were able to report the problem on the eBay boards.

"I can't log in on my ebay page. tells me my password, email address are all wrong. tells me I am even not registered (both). even tried to reset my password and it doesn't work...I am glad once again that I have no packages to ship today...anyone else experiencing this issue?"

There are also reports today that eBay is displaying feedback numbers as 0 - one reader supplied an image showing 0 feedback received and perfect 5.0 DSRs.

"Zero Feedback???????? And the DSR's are all 5.0 - I'm pretty good, but not an angel. I've had 1 Item NOT as Described within the last year."

Some users reported they were unable to access auction listings - and EcommerceBytes experienced that problem ourselves, minutes ago.

We've got an inquiry in to eBay, so far no message on its Systems Announcement board.*

* See update above.

Readers have also reported the eBay problems on Ecommerce EKG.



Comments (185) | Permalink
Readers Comments

eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: redruben This user has validated their user name.
       
Wed Sep 3 12:53:38 2014
it's international, also affecting ebay belgium, haven't checked for french ebay or other sites
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: southwest13 This user has validated their user name.
       
Wed Sep 3 13:02:28 2014
I am unable to login this morning at all. eBay says I have no account!  Obviously a glitch as experienced by many others posting on various boards.  Still...after the hacking incident earlier this year, I'm so concerned that I'll probably close my account.  Fortunately I have no listings up at this time.  In all the years I've had an eBay account (many!) this has never happened.  
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
This user has validated their user name. by: Ina
       
Wed Sep 3 13:04:45 2014
Lots of people wondering if a hack attack. Nothing to indicate that it is, but someone just emailed me that today is the anniversary of Pierre Omidyar founding of eBay - September 3, 1995.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
This user has validated their user name. by: Ina
       
Wed Sep 3 13:08:13 2014
eBay acknowledged the problem on the systems board, see update at top of post.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: BookBrowzers This user has validated their user name.
       
Wed Sep 3 13:14:52 2014
Ina said:  ''Lots of people wondering if a hack attack. Nothing to indicate that it is, but someone just emailed me that today is the anniversary of Pierre Omidyar founding of eBay - September 3, 1995.''

Hack attack was the first thing that entered my mind when not one but 2 accounts didn't recognize passwords, and my store was just a banner that said ''This Store does not exist.''  

What an interesting coincidence.  Hm.

I've also tried other sites (eBay Canada, Australia)...as soon as I try to leave the home feed page, I get ''this page is not available'' as if my internet connection is down, which it is not.

I wonder how many TRS will be penalized because they can't ship or upload their tracking...

System Status Announcements now says:

***Some users may experience problems when using the eBay Site***

September 03, 2014 10:53AM PST/PT

We are aware that some users may experience problems when using the eBay Site. We are actively working on restoring the issue and apologize for any inconvenience caused.

The usual generic comments... ''inconvenience'' is a massive understatement.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
This user has validated their user name. by: Ric
       
Wed Sep 3 13:15:48 2014
Sellers fortunate to have buyers through this glitch, will next find that PayPal Multi Order Shipping is FUBAR to the point that PayPal customer service is unable to explain what is going on.

Given the fact that both eBay and PayPal are experiencing wide spread system issues, I would vote in favor of the hack theory.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: ebay refugee camp This user has validated their user name.
       
Wed Sep 3 13:17:41 2014
I am wondering now if this has been creating the very very slow sales being reported for the past three weeks.  
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: brokentoys19 This user has validated their user name.
       
Wed Sep 3 13:17:48 2014
nelson haha.jpg
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: dr shock This user has validated their user name.
       
Wed Sep 3 13:27:24 2014
I can access parts of eBay but can't respond to messages and was only able to get to my Selling Manager through a roundabout way.
I have auctions ending tonight but that's okay, eBay is ''sorry for the inconvenience''
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: mjr55 This user has validated their user name.
       
Wed Sep 3 13:27:53 2014
Hey Ebay, THIS is the sh*t that causes buyers to leave the site and not come back. This is happening every month lately....
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: Russ This user has validated their user name.
       
Wed Sep 3 13:27:56 2014
An eBay Anniversary Hack?!?!

Drop the cake and champagne...and everyone -- back to your cubicles...there are defects to calculate!  Cha-ching!

All kidding aside, there are all sorts of issues even when signed in, e.g., clicking on a known seller and receiving the message that that seller has no listings...try back later.

It keeps getting better for the "buyer experience."  Why did you sellers cause this problem?!?!  
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: Russ This user has validated their user name.
       
Wed Sep 3 13:37:38 2014

Sorry, your Seller Dashboard can't be displayed right now due to a technical issue. Please try again later.

And just moments later the above message appeared on I attempted to access my Seller Dashboard...intertesting
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: sasikat9 This user has validated their user name.
       
Wed Sep 3 13:41:29 2014
So glad that Amazon is up and running as usual....Got all my shopping done this morning.,and with Amazon Prime it will be here before the weekend.

Even Fleecebay can't do that.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
This user has validated their user name. by: Ric
       
Wed Sep 3 13:42:43 2014
2:33 PM When signed in to eBay and clicking on listings error message indicates the page can not be found or does not exist!!
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: bundlesgalore This user has validated their user name.
       
Wed Sep 3 13:43:14 2014
We are down also it is like we never existed. Does not recognize our user ID.  Toolhaus does not recognize us... 1525 listings gone..10179 feedback gone...orders to fill and can not access anything.  Been on hold for an hour already after trying to call and getting ''try call again later'' message.  I hope they fix this soon, as I know as a buyer I would be very concerned if a seller just went ''poof''.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: tb This user has validated their user name.
       
Wed Sep 3 13:46:28 2014
Just glad AB is here for us so we can check on things! I thought I put a bad word in one of my listings and got my account booted!

To be honest, I wouldn't be upset if the thing were down for weeks. eBay is quickly becoming irrelevant. To me anyway. I feel sorry for those that don't have other channels to sell on.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: tb This user has validated their user name.
       
Wed Sep 3 13:50:03 2014
BTW, my message is: "We're making some updates and will be back soon.
Thanks for your patience.
In the meantime, please use our A-Z index of help topics."

La-de-dah. No problems here. Just an update. Go to the help index and see if you can find out what's going on. Get lost for an hour. Everything is fine here. Just an update in the middle of the day. You'll be fine.
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: bitbybit This user has validated their user name.
       
Wed Sep 3 14:04:23 2014
Not recognizing my user Id and password in different browsers. Page requesting password change was showing incorrect contact numbers (the part of the number that was not xxx out was not mine). Sure sign of a hack?

Tried searching items as a buyer, and when clicking on my listings and even other sellers listings, brings more of the same items on another search page. Some sellers items I was actually able to see their listings.

Wonder NOW if JD will put his head in the sand with this one? Media should be reporting EBAY HACKED AGAIN!  
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
by: gejbooks This user has validated their user name.
       
Wed Sep 3 14:05:29 2014
Same problem here. Primary account & 1400+ listings & store are gone.  Listings can't be accessed from any other account, either.  I assume any bids on items are gone also.  I did get a callback from Ebay and all they had to say was 'We're working on the problem and hope to have everything back to normal in 24 hours.  OK?''  
eBay Glitch Brings Activity to a Crawl Wednesday PM   eBay Glitch Brings Activity to a Crawl Wednesday PM
This user has validated their user name. by: Basset
       
Wed Sep 3 14:16:28 2014
3:05 EST - able to sign in - all seems normal. Lack of sales - normal.

Something to look forward to?  Debating on putting my store on vacation until the storm passes. Lovely.

Is this occurring in clusters?
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