|Wed Sept 3 2014 12:40:59|
eBay Glitch Brings Activity to a Crawl Wednesday PM
By: Ina Steiner
UPDATE 9:55 pm EST: eBay posted another update on its announcement board at 8:49 pm EST, opening the door to fee credits for some sellers: "Earlier today, some eBay users experienced issues when visiting our site. The issue has been resolved and site functionality has now been restored. Based on our initial investigation, this was the result of a technical issue that occurred during scheduled server maintenance. While many users were unaffected, we know any interruption for our users is frustrating. And we know that some of our affected sellers may have questions about their selling activity; in the coming days, we will provide them with additional information separately on possible fee adjustments and related seller protections. We're very sorry for the inconvenience this may have caused to the buyers or sellers involved."
UPDATE 4:00 pm EST: Received the following response from eBay spokesperson Ryan Moore at 3:49: "Today, some eBay users are experiencing issues when signing in to the site. Based on our initial investigation, this appears to be the result of technical issues that occurred during scheduled server maintenance. It is only impacting a portion of our users; most eBay users are unaffected. We're working to resolve this issue quickly and will continue to keep our customers updated. We apologize for any inconvenience to our users. We will be updating our customers via our systems board and social."
UPDATE 1:58 pm EST: eBay has just posted on its announcement board:
September 03, 2014 | 10:53AM PST/PT
We are aware that some users may experience problems when using the eBay Site. We are actively working on restoring the issue and apologize for any inconvenience caused.
eBay is experiencing technical issues that are disrupting the ability for shoppers to access listings, bid, and buy on the site. A reader who reported the problem wrote, "eBay is showing an incorrect password message and we can't get in at all - assuming this is something rather more dire than the last hack."
Sure enough, monitoring site DownDetector.com shows reports flooding in from users who say they cannot sign in to the site and reporting that eBay is not recognizing their email, password, or User ID. The site states: "eBay is having issues since 12:55 PM EDT (September 3, 2014). Are you also affected? Leave a message in the comments."
Among the comments on DownDetector.com:
"Can't bid, can't login, says email-id/password is wrong, tried to click on forgot PW and it asks for email and says the email is not registered"
"Just in the middle of watching one of my items final minutes and it logged me out. Then I tried to log back in and it said both my email and my user id are not registered! Sounds like it's a system wide problem!"
"Me too! Worst is I had 14 people watching my item in the last 16 minutes and NO ONE made another bid? Did I just loose money because we all know how the bidding heats up in those final minutes!"
Some users were able to report the problem on the eBay boards.
"I can't log in on my ebay page. tells me my password, email address are all wrong. tells me I am even not registered (both). even tried to reset my password and it doesn't work...I am glad once again that I have no packages to ship today...anyone else experiencing this issue?"
There are also reports today that eBay is displaying feedback numbers as 0 - one reader supplied an image showing 0 feedback received and perfect 5.0 DSRs.
"Zero Feedback???????? And the DSR's are all 5.0 - I'm pretty good, but not an angel. I've had 1 Item NOT as Described within the last year."
Some users reported they were unable to access auction listings - and EcommerceBytes experienced that problem ourselves, minutes ago.
We've got an inquiry in to eBay, so far no message on its Systems Announcement board.*
* See update above.
Readers have also reported the eBay problems on Ecommerce EKG.