|Sun May 25 2014 20:42:12|
Users Concerned over eBay Plans to Consolidate Discussion Boards
By: Ina Steiner
Monday's EcommerceBytes Newsflash reports on eBay's plan to consolidate its community discussion boards. A moderator dropped the bombshell announcement on the boards on Friday. Another moderator came back on Sunday to answer questions from users concerned about the new structure of the boards.
eBay spokesperson Ryan Moore confirmed the changes, which the moderator said would roll out next month.
eBay users are concerned that eBay will remove some boards, such as the ever popular Seller Central. "No Seller Central? Hard to believe," wrote one user.
The moderator explained that users could use tags to help find common threads in a discussion area. "If a group of people are very passionate about a subset within a board and want to focus exclusively on that (ex. model train collectors within the Collectibles category), they will be encouraged to tag their posts so they'll be easier to find, to follow members who share their interests, or even to start a Group for their interests if that's what they want to do. The options are open."
The moderator also answered four questions posed by one poster:
1) Who does this benefit?
All users who come to the Community to find answers to questions and to share best practices with each other.
2) Why is this necessary?
There are more than 100 boards on the Community. A new user coming to our boards often has no idea where to go with that many options. Likewise, many of the boards have significant overlap, so similar conversations were going on on several different boards. There is a benefit to bringing those conversations together.
3) Does Ebay ever consider that we might be wise enough to know what works for us or do they just keep finding things to change to keep themselves busy?
Do you think the way the boards are currently structured are the best that they can possibly be? I don't. I think we can make them better, so that's what we're going to do.
4) Why even have this discussion if eBay doesn't care what we think or want and doesn't give us a straight answer?
This is more of an announcement. We've had the discussions with dozens of Community members, and with users who left the Community because the way it was structured and operating wasn't working for them. They helped us identify ways that we can improve the Community. The restructuring is one of those ways.
Let us know what you think of the coming changes to the eBay discussion boards. Will it make it harder or easier to navigate the boards?
Note: Ina Steiner is filling in for Julia Wilkinson who is traveling.