|Wed June 8 2011 11:36:13|
eBay Imposes New Seller Limits on Longtime Accounts
By: Ina Steiner
|I've noticed an uptick in eBay sellers reporting account limits being placed on their accounts. Selling limits are not new, but eBay's Trust & Safety department appears to be imposing stricter limits on accounts, even for sellers who have been listing on eBay for 10 years or more. In some cases, sellers have reported that their accounts have been incorrectly linked to another eBay account. These reports coincide with eBay's crackdown on sellers that started in mid-May. |
On May 27, I published a letter from a seller on the Letters to the Editor blog:
"I have been an eBay Seller since September 2000 and maintained 100% positive feedback and a DSR average of 4.8. Never having had (or created) any major problems selling on eBay, maintaining a reasonable (however diminished lately) sales rate and having made the effort to always adapt to eBay's unexpected changes, I was shocked last week when I received an email limiting my eBay listings to 25 a month."
Another seller posted on the eBay discussion boards and said when they called eBay to find out why they had strict limits placed on their account, eBay told them it had been linked to another NARU account. (This post is a very good read.)
A seller on an outside board said she was able to get eBay to increase her limits, and posted the letter they sent her after doing so, which read in part: "The purpose of these limits is to allow continued growth at a pre-determined level. If you reach these limits and feel ready to take your sales further, you can contact us anytime on or after 7/1/11 and we will be happy to review your account to further raise your limits. Additionally, there are certain categories that have limits that this change will not affect. It is possible that you will reach the limit for one of these categories before reaching the limits stated above."
An AuctionBytes reader who received a limit on their account and who was also told their account had been linked (incorrectly) to another account said they had reached their selling limit because they listed with product variations - "they are adding up every single variation and the total dollar amount all the variations add up to." The reader said the situation was "comically similar to Catch 22."
Another reader told me, "this current round of restrictions has been quite heavy, hitting long time high feedback sellers with no warning. Just an email saying your account is restricted - no more listing." The reader said sellers are referring to it as "part of a death spiral."
I've also heard reports that Trust & Safety is using an alternative method to determine seller standards by looking at the most recent 30 days of activity.
I asked eBay spokesperson Johnna Hoff if I could speak to someone in eBay's Trust & Safety department about reports that T&S was telling sellers they're using other systems besides the Global seller standards, but Johnna said it would be difficult to set up an interview with anyone without knowing who readers claimed was giving them information, and more specifically, what was being said. "The best I can do is point back to my previous response based on our standards policy, unless your readers have more concrete details?"
Since sellers fear retribution from eBay, on which many depend for revenue, it's difficult to get them to go on the record.
If you're one of the sellers affected by recent crackdown, let us know the circumstances and what you're hearing from eBay, and what questions you have for eBay T&S, and we'll point them here.
Comments (104) | Permalink