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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sat Mar 5 2011 22:08:32

Sellers Rate the Online Payment Services

By: Ina Steiner
Sponsored Link
The votes are in for the first annual Sellers Choice Awards for Online Payments! We asked readers to rate the top six online payment services: Amazon Payments, Google Checkout, PayPal, PayMate, ProPay and Moneybookers (now called Skrill).

The top two rated payment services were Google Checkout and Skrill!

It's important to note that while PayPal placed fifth and got low marks on certain criteria, it scored the highest for popularity with buyers. While they didn't like the fees or PayPal's dispute resolution process or account holds, many respondents said they had to accept PayPal for transactions because so many customers demanded it, and in many cases, they were required to accept it on eBay.



Given Moneybookers high ratings, and that it is one of the forms of online payment methods accepted on eBay.com, it's possible this service will gain attention from U.S. merchants.

Here's a link to the Sellers Choice overview - if you have opinions about PayPal, Moneybookers or anything in the survey, let us know!



Comments (15) | Permalink
Readers Comments

Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
This user has validated their user name. by: Philip Cohen
       
Sat Mar 5 23:50:06 2011
Guess what? PayPal came in second last of the six, which is no surprise. PayMate came in last. Gee, what is so terrible about PayMate that it is even more disliked than PayPal. But, the real message for PayPal is that if it was not mandated on eBay it would probably be dead in the water, and that is undoubtedly where it will eventually finish up when the rusting old scow, eBay, finally goes submarine.

Enron/eBay/PayPal/Donahoe: Dead Men Walking.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: SHW This user has validated their user name.
       
Sun Mar 6 00:18:37 2011
I agree that Google Checkout is #1.  The fees are fair and the payment process is so smooth.  I ONLY use Paypal because you're forced into doing so on Ebay (of course, they reap the benefits) and buyers are brainwashed into thinking that Paypal is the best.  I might be for buyers, but it can be a nightmare for sellers.  Moneybookers is ok, but not so user friendly, and when you first start selling they hold your money for 40 days.  What's that all about?
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
This user has validated their user name. by: Philip Cohen
       
Sun Mar 6 05:48:31 2011
"... and when you first start selling they hold your money for 40 days.  What's that all about?"

That's to let you know that they trust you ...

Enron/eBay/PayPal/Donahoe: Dead Men Walking.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Not THAT John
       
Sun Mar 6 08:07:27 2011
Clear indication that sellers are selling on venues that allow Google checkout, which I might add is not eBay. Buyers may like PP but I would have to think that included in that mix are the scammers who are Very Very thankful for PP
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Nathalie Girard
       Web Site
Sun Mar 6 11:25:44 2011
Paypal is the only online payment option (amongst those here in the survey) that can be used in Canada.

We've been waiting for YEARS for GoogleCheckout and Amazon to be able to open up to Canadian Sellers. It's very frustrating up here to be stuck with only Paypal as a payment option.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
This user has validated their user name. by: Ming the Merciless
       
Sun Mar 6 14:55:53 2011
It would seem that PayPal isn't this country's "most loved" payment processor after all.

And it certainly wouldn't be the world's most popular if had any significant competition.



Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: PayPal the less despised way to pay and get paid
       
Sun Mar 6 19:58:42 2011
Well PayPal told the truth about being the "most loved".

Second from dead last means PayPal is "less despised"/not the world's most hated way to pay and get paid.
http://alexisohanian.com/paypal-now-trying-to-convince-users-
its-world
http://www.etsy.com/forums_thread.php?thread_id=6677083&page=3#
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Not THAT John
       
Mon Mar 7 06:57:36 2011
Ina, on your next survey it would be nice if you could include a graph that showed the actual percentage of paper payment "transactions" to online. This graph seems to only show what sellers take and not the actual percentage paid.

If I am incorrect and the 75% is for paid transactions then the whole course of action taken by eBay to push online payments  was false unless of course it is higher on eBay only.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Dan
       
Mon Mar 7 08:45:14 2011
One paypal design flaw is if someone sends you an unconfirmed payment that you must accept or deny within 30 days and you don't receive or read the email, when you login to paypal there is nothing that tells you you have pending payments that require acceptance.  You have to look at all received payments to notice you have received a payment but its pending acceptance.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Rick1313
       
Mon Mar 7 12:32:56 2011
To Not That John's post...

The survey is about online payment services (third party) that are handling the payment process between seller and buyer.

The graph you are requesting would apply more to a survey of various payment methods (online, paper payment, etc.), which this survey is not about.

That is, if I am correctly understanding what you are asking of AB.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Not a Hobby
       
Mon Mar 7 12:59:35 2011
Google Checkout has one big problem - non-existant customer or seller support.

The other problem we have encountered with Google Checkout is that you MUST have separate Google Checkout accounts for Each site where you sell and want to use GC.  We had problems with Bonanza not listing sales, no 'tag' on GC of where the sale was or what the item was, no notification that a purchase had been made.  The buyer and we were out in the cold.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: suziecutie
       
Tue Mar 8 15:45:44 2011
Google Checkout avaiable to Canadian buyers but not to Canadian sellers. Wake up, Google. I have many US buyers that would like to use GC but can't because I am located in Canada.
RE: Moneybookers (Skrill)- I have been using it for 3 or 4 years both as buyer and seller and it has always worked flawlessly.
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: endofdays
       
Sun Mar 13 08:11:42 2011
As with ebay, paypal is sinking its own ship.  I have now made a standard sentence on my auctions. $5 discount when paying thru invoice. I have converted a few buyers and will continue that effort. I also have petitioned Etsy to consider Google checkout. I am actively working to promote google checkout.
why
I am actively interested in helping with the demise of paypal
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: John Sing
       
Tue Mar 15 07:44:38 2011
Skrill ? I try to register and was denied as I am US resident. #2 in this rating ? How is that possible ?
Sellers Rate the Online Payment Services   Sellers Rate the Online Payment Services
by: Ashant
       Web Site
Wed Apr 6 00:30:36 2011
I agree on both counts:

GCO = #1
Paypal sucks, and their business is driven by forcing sellers to accept it by driving demand from buyers.


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