|Thu Dec 31 2009 16:51:19|
eBay Confirms More 21-Day Holds from PayPal
By: Ina Steiner
|eBay confirmed that PayPal has rolled out transaction holds more widely in the last month or so, but said the criteria are the same. An eBay spokesperson said there are no plans to institute holds on all eBay sellers. |
eBay sellers raised the issue in a discussion board thread started by a bead seller with almost 15,000 feedback and high DSR feedback ratings, who wondered why holds were placed on a low-risk account. AuctionBytes readers have been emailing me about the issue, including a link to this letter published in an Arizona newspaper.
eBay had informed sellers of PayPal's 21-day holds on transactions 2 years ago.
eBay's spokesperson wrote in an email on Wednesday in response to my inquiry:
"As a reminder, PayPal payment holds help to ensure that sellers have sufficient funds in their accounts if, for example, a customer files a dispute. The funds are held temporarily as a pending balance in the seller's account. The funds may be released early if PayPal determines that the transaction has been fulfilled and the customers are satisfied. Payment holds may be applied for a small number of sellers who have a higher level of risk associated with their accounts. For example:
More information is available on the PayPal website covering the company's transaction holds and reserves.
- You're new to PayPal or a new seller with limited selling activity
- You have a high rate of customer disputes
- You're selling in a higher-risk category or industry such as tickets, travel, gift certificates, computers, consumer electronics or cell phones
- You have a spike in selling activities or begin selling in a category without an established history"
If you've been affected, let us know by leaving a comment below.
Comments (72) | Permalink