Subscribe    RSS Feeds    Twitter            Contact Us   
728_header.jpg (23748 bytes)
 Home   EB Blog   AB Blog   Letters   Podcasts   ABTV   Forums   EPIS   PR Service   Classifieds   EKG   Ratings 
Web Site     
  Rate Services
  Amazon Fee Calculator
  eBay Fee Calculator
  Etsy Fee Calculator
  Auction Calendar
  Collectors' Links
  eBay Promo History
  Bookshelf
  Fraud Resources
  Drop-Off Store Laws
  Payment Holds
  ABTV
  Ecommerce Resources
  Photo Tips
  Marketing Inserts
  Yellow Pages
  Advertising
buyersmarket2aaa2.JPG (7729 bytes)
Julia Wilkinson AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

Julia Wilkinson is Editor of the AuctionBytes Blog and is author of the "eBay Price Guide," "eBay Top 100 Simplified Tips and Tricks," "My Life at AOL" and numerous ebooks about selling online. You can also find her writing on Yard Salers.
Tue May 27 2008 08:54:09

Mysterious ACCC Filing Has eBay Sellers Playing Detective

By: Ina Steiner
Sponsored Link

eBay sellers are playing a game of "whodunit" today over a new submission to the Australia Competition and Consumer Commission (ACCC) regarding eBay's PayPal-only policy slated to go into effect next month. The ACCC withheld the name of the entity filing the detailed 38-page submission, leading to speculation over possible suspects.

Who might complain against eBay's policy? We've already seen sellers, banks, competitors and other organizations such as the EFF file submissions - and their names were not withheld.

Whom would the Australian government allow to post but not make public their name? Some users have speculated that it could be Google, whose Checkout payment system was rebuked by eBay. But the ACCC did not withhold PayMate's name from its filing, so why would it withhold Google's name?

Others have guessed an Australian auction site or ecommerce platform, but again, the ACCC would not likely protect them by withholding their name in the filing.

One clue might be in the paragraph on eBay's third-party checkout system. It jumps out as being written by someone who has experience dealing with eBay's platform. An auction-management service, perhaps? Possibly an eBay partner - someone who might fear retribution from eBay and/or PayPal if it was known they filed the complaint?

That would make sense on another level - in no other submission has there been such level of detail and knowledge of eBay's inner workings. It also looks like a lot of money and time went into this filing, it would have to be someone who could afford lawyers.

I won't name names myself, but there are some obvious contenders. Of course, this is pure speculation - but feel free to post your theories here as to who this mysterious entity might be and why they would wish to remain anonymous.

Suspect: Someone who relies on eBay/PayPal's goodwill to operate its business, who either has deep pockets or has allies with deep pockets, and who has a vested interest in allowing sellers to continue offering the online payment services of their choice using their own checkout system.

Update 5/29/08: The Sydney Morning Herald newspaper published an article about this incident. And Google's not commenting on the story beyond what it told the newspaper.

 




Comments (58) | Permalink
Readers Comments

Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Les Smith
       
Tue May 27 09:50:51 2008
Ok I hold my hand up, it is me.  My reason being that someone must bring down to earth the monopoly that is emulating the Wizard of Oz.
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: z
       
Tue May 27 09:51:04 2008
would'nt it be cool if the founder of e-bay or even meg did it? :)
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Kal
       
Tue May 27 09:56:06 2008
As a US seller, it is in everyone's best interest to see this ''plan'' of eBay's shot down. It is more than blatantly obvious that Australia is being used as a ''lab rat'' in an experiment to see just how far eBay can push the envelope and further it's monopoly position. While as a seller, I do prefer that buyers pay me with Paypal, and that's my choice, however that does not mean that I want my choices or my buyers choices limited and a single payment service forced down our throats (and one owned by eBay of course). If ebay wants to eliminate ''unsafe'' paper payment methods, let them be a little more ''transparent'' (A word eBay loves to throw around lately) and open the field to other electronic payment services other than their own. Either that, or eliminate/reduce the fee on Paypal. As I said, this would have no effect on me if it were to happen in the US (which I doubt), but the entire plan stinks like a skunk and needs to be stopped dead in it's tracts. The entire world is watching the ACCC, and let's just hope they don't let the entire world down.
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: MERMAIDMONKEYS
       
Tue May 27 10:08:41 2008
I want to remind sellers that:
1. PayPal is not a bank -- it is not FDIC insured. They can withhold the seller's funds.
2. PayPal sides with the buyer if the seller does not respond, so sellers should review their paypal accounts daily to see if there are any complaints, which do not necessarily fall through eBay.
3. There are dozens of anti-paypal sites. We list a handful on our site, just for fun.

Need some PayPal options? Check out some PayPal alternative sites as we see it (the good, the bad, and the ugly rated by Alexa traffic rankings):
http://www.mermaidmonkey.com/Paypalalternatives.html
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: martin
       
Tue May 27 10:39:08 2008
the best payment system for international sellers is still www.moneybookers.com

they screen out scammers from the very start and they have a thorough verification system which would turn-off would-be scammers
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: 0ctavia
       
Tue May 27 11:12:44 2008
"in no other submission has there been such level of detail and knowledge of eBay's inner workings"

That'll be Vladuz then LOL
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: formerpowerseller
       
Tue May 27 11:35:05 2008
eBay and Paypal have become more vicious to sellers in recent years even if you respond to complaints. I have been on ebay since '99. Something else, I'm not sure if it's just savvy ebay users or the economic downturn, but there are a lot of buyers who are ruining sellers' reputations by gaming the system. They will buy an expensive item, replace a part and ask for a refund - and there is nothing a seller can do about it. I have even resorted to taking videos of expensive equipment in their working condition, but it's no good. So to answer the question, I don't care who brought this suit, I just want ebay to go down to it's knees and leave room for competition and choice. This will be the only pill that will have an effect on their arrogance.
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Randy Smythe
       
Tue May 27 11:51:01 2008
Ina,

I always enjoy a good mystery, but there are at least 12 submissions that state name withheld and several Anonymous so it will be difficult to tell who this one is from.

I think this one is from OZtion becasue they mention the site several times and there is not another submission from OZtion.
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: dimes
       
Tue May 27 11:57:39 2008
Maybe one of the AU government consumer agencies?

I had to laugh at the way it paints paypal into a corner about the increase to $20,000 protection coverage announced in eBay's original notification request.

eBay didn't specifically tie this whopping jump in payment coverage to approval of the paypal-only scheme.  Will it renege on the expanded protection if the ACCC refuses to allow eBay to restrict payments to its own payment service?
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Patricia
       
Tue May 27 12:36:08 2008
I have heard that Oztion's users has increased by 22 percent.  At this point anything that blocks ebay's new way of operating from spreading like a disease is great with me.  Way to go Aussies!

www.ACEOart.net
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Henrietta
       
Tue May 27 12:42:47 2008
Who ever it is did a superb job.

My money would be on Google because despite what eBay said, GC is available to buyers in Australia. Google will not commit to a date on any further roll-out (other than USA & UK) but it has to frost them that they are excluded from eBay specifically as being insecure or unproven. From a seller point of view GC is much better all round. PayPal's protections consist of ripping off the seller and allowing the buyer to keep the product, expect more lawsuits.
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Ruth
       
Tue May 27 13:29:25 2008
EBay's response to the ACCC shows their typical arrogance. They basically stated that anyone who doesn't like their bullying tactics is free to shop elsewhere! Sorry, eBay, you don't run the world. You WILL adhere to laws that apply to every other business in the U.S and Australia. Hate to tell you that, but that's the way it is. Deal with it and stop pushing your unsafe Paypal payment service under the guise of "safety". No one's buying that lie.  
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Lars
       
Tue May 27 14:42:21 2008
I would have save $650 dollars per month if I was able to use Google Checkout for payment. I am an adwords subscriber and get FREE processing through Google Checkout. Google checkout is safe and proven.

Ebay is allowed to get away with everything. Even Microsoft during the Netscape/Explorer fiasco wasn't even this bad. Ebay needs to face the jury.

Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: gg
       
Tue May 27 15:15:39 2008
This one is simple.... Channel Advisor
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: George
       
Tue May 27 17:56:01 2008
A very man hour (include woman hour) intensive submission, so lots of costs.

The submission was submitted after the closing date and after eBay submitted their response, as it covers points in eBay response.

It is very professionally written with large resource back up ( research, computer facilities) to publish 38 pages of excellently presented material, (including the 21 day hold back of funds) which eBay did not include in their submission and that was noted, that means they have gone through the forums and collected additional information and included that as a question.

Being after submissions closed ACCC have asked for an independent summary from an authoritieve Commonwealth body. my guess the RBA or a similar senior department, with investigative specialty.

I would say it was a submission by invitation, to confirm their own views, and test eBay response to the latest submission

George
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Maureen
       
Tue May 27 18:00:42 2008
99- Channel Advisor have already put in a submission
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Ken
       
Wed May 28 00:03:02 2008
I would hope it is from a group of eBay staff that are not happy with the changes, since they would deserve an anonymous response more than anyone else, however I kind of doubt it.

I find it very intriguing that the response was AFTER eBay/PayPals response.

My guess in this case than would be PESA. After all didn't the head of PESA Australia get kicked off eBay???
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: bonni
       
Wed May 28 09:23:28 2008
This is certainly NOT the work of Oztion. Oztion is an online sales venue who stands only to gain from eBay limiting buyer choices. Oztion WANTS eBay to alienate their users, Oztion WANTS eBay to do stupid things and tick people off, because they flock to Oztion whenever eBay does something monstrously unpopular. So no way is this the work of Oztion (besides, I've been around Oztion for some years now, and I'm pretty sure the Admin there are not savvy enough to have come up with the material, nor do they have the money or time or manpower to have researched it).

I think it's Channel Advisor (formerly Marketworks).
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Jenni
       
Wed May 28 11:43:40 2008
Who CARES who wrote it - may the blessings of every god ever invented be on them & ALL their progeny:-))))
Mysterious ACCC Filing Has eBay Sellers Playing Detective   Mysterious ACCC Filing Has eBay Sellers Playing Detective
by: Fruity
       
Wed May 28 13:21:23 2008
Dear Ina, I'm curious to know and thinking ahead... what is the USA's version of the ACCC, do you know? The FTC has never looked at sellers as consumers and the BBB doesn't lift a finger... which department in the US handles similar complaints. And are USA sellers thinking about what we should do here as we watch what is happening to Aussies?
Click to view more comments
1 2 3  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.
 AB Blog Recent Posts 
 EB Blog Recent Posts 
 AB Blog Recent Comments 


Subscribe in a reader

Archives

 
About Us      Privacy Policy & Terms      Link to Us      Partners      Our Writers      Write for Us      Press        Site Index

Copyright 1999-. Steiner Associates LLC. All rights reserved.
 




Powered by Perl Web Blog
© 2005/2014 Ranson's Scripts