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Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon May 15 2017 22:58:58

Despite Attention from Etsy CEO, Costly Bug Remains

By: Ina Steiner
Sponsored Link
Etsy sellers continue to deal with a glitch that is impacting their prices and costing them money, despite acknowledgement of the problem from the company's new CEO Josh Silverman 4 days ago.

"When Etsy rolled out its new listing variation system in February, it introduced a bug which REMOVES the prices in variations, dramatically slashing prices of some of the options from a variations list," a seller reported on a thread. 

She went on to describe the problem in more detail and wrote, "Since February, I have had at least 23 affected orders (that I've noticed), and over $500 in lost revenue from this bug."

The post was written in a special thread set up on the Etsy forums for sellers to ask the new CEO questions and let them know what was on their minds.

Silverman responded to the seller, acknowledging how disruptive bugs could be.

He said he was aware of the issue and had asked his team for daily updates. "We'll be addressing this with urgency and will get in touch with all affected sellers soon with more information. In the meantime, we ask all sellers experiencing this issue to notify Support (www.etsy.com/help/contact)."

The bug remains, and there's no indication that Etsy has notified sellers to be on the lookout so they can track how much they may be shortchanged.

Let us know if you've experienced the problem and how much you believe it has cost you.
Reading AuctionBytes Blog: Despite Attention from Etsy CEO, Costly Bug Remains
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Readers Comments

Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
This user has validated their user name. by: Ming the Merciless
       
Tue May 16 15:29:09 2017
This is disgraceful. With competent programmers, this problem likely could have been resolved in a matter of days, not weeks.

These arrogant, greedy e commerce sites should be compelled to reimburse sellers for ANY glitch affecting seller profitability for more than 48 hours.

No denials, no phony apologies, no excuses! Just fix it and fix it quickly when these glitches occur.

You can bet that if any of these top to bottom overpaid, underperforming e commerce employees' mortgage payments, rent, car payments, insurance, food, etc. were on the line, there's darn well be fewer of them and they would be fixed a LOT faster.  

Today's corporate America is all about shafting the little guy to enrich themselves.
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: HappyOne This user has validated their user name.
       
Tue May 16 19:31:30 2017
From the number of comments ECommerce Bytes gets regarding Etsy  problems it doesn't seem many are involved or concerned. My fees on one or two sales a month are not going to pay for the luxuries provided to employees in the new Brooklyn HQ. I can never find a sold price for an item when trying to research an asking price. I really do not find many high priced items. Maybe it is just me but I do not see how they can get the scale/volume needed to be more than marginal profitable.
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: ignatz This user has validated their user name.
       
Wed May 17 09:17:20 2017
Sounds as if Etsy has outsourced its IT to eBay.
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: Etsy Seller This user has validated their user name.
       
Thu May 18 00:50:03 2017
@HappyOne, the reason you cant find the selling price on others sales is that it was determined years ago that it was none of anyone's business except the seller and the buyer.
If you are keen to find the selling price, contact the shop and ask the seller, nicely. Dont expect them to rattle it off (see above).
I sell vintage and as my items are OOAK to me, I rarely remember prices.
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: Interesting Antiques This user has validated their user name.
       
Thu May 18 02:13:31 2017
@happyone  you CAN find sold prices on etsy!
 1.scroll to the description
2.right click "View Page Source"
3.click Ctrol F
4.in the white empty box at top right corner type in with quotes: "price"

It will display the price of the item in the text.

Regarding Etsy since they  removed the antique-vintage sections it has been dismal.
Who  ever thinks to view 'wraps and scarves' for a hanky? And now forcing to accept their expensive  credit card services, our own merchant services is almost half price of theirs!

Its sad but I think its going down the tube very quickly.
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: funkygrrl This user has validated their user name.
       
Thu May 18 07:38:39 2017
I wish that both Ebay and Etsy would have a Github that users could submit bugs to.  
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: HappyOne This user has validated their user name.
       
Thu May 18 07:52:33 2017
Thank you  ''Interesting Antiques''.  I will try this method next time I have a vintage craft item. I am not looking to have the ''lowest price''. I am trying to get maximum return on items that cost me very little. Knowing the price on a sold item helps me make a decision whether to bother listing items. So many OOAK items are offered on Etsy at good (to buyer) and fair (to seller) prices but seem to remain unsold.  
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: Watching the Wheels This user has validated their user name.
       
Thu May 18 08:53:23 2017
Etsy HAS ALWAYS CRANKED OUT SLOP WORK. Why is everyone sooooooo surprised with each new coding fiasco? They have NEVER AIMED FOR QUALITY.
Despite Attention from Etsy CEO, Costly Bug Remains   Despite Attention from Etsy CEO, Costly Bug Remains
by: SammyCat This user has validated their user name.
       
Thu May 18 21:18:07 2017
I agree, I do not see how they can grow beyond where they have with the lousy and IT team and their senseless changes.

They would have been better to stay private without investors and focus on growing to whatever extent they could on their own. Now they're getting pressure left and right and I am not sure that they can grow and be profitable to appease these people.

Its all about talented, e-commerce savvy tech people and it seems that they don't have much of a clue.  Even the useless changes to the seller dashboard which serve no purpose and make this more difficult and time intensive.

Most of the changes seem to be make-work projects to justify their existence.

I am not afraid of change, but, when its dumb and detrimental what the hell is the point.

They don't listen to their sellers who deal with the system, deal with buyers and some have LOADS of money invested in their stock and only want to move it out.  


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