Etsy sellers continue to deal with a glitch that is impacting their prices and costing them money, despite acknowledgement of the problem from the company's new CEO Josh Silverman 4 days ago.
"When Etsy rolled out its new listing variation system in February, it introduced a bug which REMOVES the prices in variations, dramatically slashing prices of some of the options from a variations list," a seller reported on a thread.
She went on to describe the problem in more detail and wrote, "Since February, I have had at least 23 affected orders (that I've noticed), and over $500 in lost revenue from this bug."
The post was written in a special thread set up on the Etsy forums for sellers to ask the new CEO questions and let them know what was on their minds.
He said he was aware of the issue and had asked his team for daily updates. "We'll be addressing this with urgency and will get in touch with all affected sellers soon with more information. In the meantime, we ask all sellers experiencing this issue to notify Support (www.etsy.com/help/contact)."
The bug remains, and there's no indication that Etsy has notified sellers to be on the lookout so they can track how much they may be shortchanged.
Let us know if you've experienced the problem and how much you believe it has cost you.