We've seen an increase in the number of sellers who say Amazon is suspending their account for reasons they cannot fathom. Sellers receive a notification that starts off:
"We believe that an unauthorized party may have accessed your Amazon.com seller account. As a result, we have temporarily restricted access to your account and deactivated your listings. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.
We do not know how your sign-in information was obtained, since the unauthorized party obtained this information on a site other than Amazon.com. Some common techniques used to gain access to this information include:
- Using malicious software to capture a user's keystrokes and Internet activity
- Trying commonly used passwords
- Sending fraudulent emails asking recipients to provide or update personal, financial, or other account information (commonly known as “phishing”)
To learn more about Internet security, visit the "Privacy, Security & Accessibility" section of our Amazon.com Help pages."
As we've reported, fraudsters have been targeting Amazon and its buyers and sellers with renewed intensity.
In this thread
a seller explains the process they went through to get their account reinstated. Another seller offered this advice: "My suggestion for anyone this happens to is to never use the word suspended in your communications with Amazon."
Sellers have been discussing the problem on the Amazon seller boards including this thread
that offer helpful advice (... See directions for regaining account access here!). The thread contains a copy of advice offered by an Amazon moderator.
And naturally in some cases a seller may find their account was actually hacked - this thread
offers advice on "What To Do If Your Account Has Been Hacked."
This piece of advice from the Amazon moderator is worth calling out:
"We also recommend that you change the password on your email account. Techniques used by the unauthorized party to gain access to your Amazon account could have also been used to access to your email account."
Stay vigilant, and if you've been suspended due to the suspected "unauthorized party" issue, be sure and do your homework by reading the boards - good luck!
NOTE: edited 5/15/17 to fix the first URL.