Would you pay $14 in shipping for a $6.99 purchase on eBay? Many people wouldn't. But eBay is charging buyers shipping costs that are out-of-whack for certain items thanks to its Global Shipping Program.
A seller in the US published a message from a shopper in Canada who was inquiring about a $6.99 item, which, by the way, offered free shipping for buyers located in the US.
"Just wondering if you would consider not using the global Shipping Program and just mailing them via USPS as it is showing 13.00 shipping to Canada when the actual shipping is usually around the 4.00 mark based on previous transactions. Unfortunately the Global Shipping Program is a huge scam which is partially why people are not buying on eBay as much as in previous years. If you could let me know either way that would be great, cheers."
eBay says the program removes any unpleasant surprises international buyers might encounter thanks to customs duties, taxes, brokerage, or other fees. It explains, "Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global shipping provider as part of the services provided by the Global Shipping Program. These fees are in addition to any customs duties and taxes imposed by country tax and customs officials."
But this line from the Canadian shopper is concerning at a time when every sale matters: the Global Shipping program "is partially why people are not buying on eBay as much as in previous years."
What do you think? Should sellers be able to set up business rules to exclude items from the Global Shipping program if they are below a certain price point, or to buyers located in certain countries? Are other changes warranted? How well does the program work for you?