|Thu Nov 24 2011 11:07:14|
eBay Merchants Hit by ProStores Outage on Thanksgiving
By: Ina Steiner
eBay merchants who use the company's ProStores platform to host their ecommerce sites are out of luck today thanks to an ongoing outage. The ProStores website and all of the etail sites hosted on the platform have been unavailable for hours, according to merchants who are fuming over lost sales on the busiest weekend of the entire year, one day before Black Friday.|
At 10 am EST, a merchant wrote on the eBay discussion boards that his four ProStores sites were all down and had been for hours, and reported that all email associated with all ProStores sites were also down. Expecting to lose hundreds or thousands of dollars in sales, he wrote, "The last time this happened we received a ProStores fee credit of $12.00."
An EcommerceBytes reader said his ProStores-hosted website had been down since at least 7:30 am EST, including all stores, the discussion board, the ProStores site itself. "Help has no idea why or when it will be back. I am betting Magento is not down. eBay's big customers get a whole different level of service. At least for now. At one time ProStores was the fair-haired-boy too." He was referring to eBay's acquisition of the Magento ecommerce platform in June after having acquired a stake in the company last year. eBay acquired ProStores in 2005.
ProStores merchants are using Twitter to inform their customers of the outage and to issue apologies.
There is no announcement of the outage on the ProStores Twitter account.
UPDATE: Just minutes after publishing this blog post, ProStores posted an announcement via Twitter: "We experienced a power-related issue at our data center earlier this morning and are working to bring the system back online."
UPDATE: The ProStores website is back online, the company posted on Twitter at about 2 pm EST: "We are now back up and serving storefront and store admin traffic. Our priority is to ensure storefronts are able to receive traffic and process orders. Mail services will follow."
UPDATE: At 10:45 pm EST, ProStores merchants still reporting the email system not working.
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