|Wed Feb 4 2009 10:19:44|
eBay Not Standing with Sellers on Paper-Payments Ban
By: Ina Steiner
A long-time AuctionBytes reader forwarded us an email from eBay that shows that, at least in one situation, eBay is not supporting sellers who comply with its paper-payments ban. The seller asked eBay for help in a transaction in which the buyer said he needed to pay by check because he didn't have a PayPal account. |
Since eBay bans sellers from accepting checks and money orders as part of its Accepted Payments policy, the seller reported the request to eBay, explaining he did not accept checks and had long ago set his account to block any buyer who did not have a PayPal account. The seller ended the communication to eBay with the following:
So we are surprised that in 2009 we received the following message from a buyer:
I need to pay by check. I dont have a paypal account.
(name of buyer withheld)
The eBay customer service representative apparently skimmed the letter and thought it was the buyer who had sent eBay the email. He replied to the seller, thinking his letter was going to the buyer in the transaction. Nowhere in the response to the "buyer" did the representative explain that it was eBay's policy to ban sellers from accepting checks.
Rather, the rep apologized to the buyer for the difficulty he was having with the transaction, and encouraged him to contact the seller. But the real punch line is this part of eBay's letter to the supposed buyer:
"If you're still unable to reach the seller by email or by phone after a reasonable amount of time, we encourage you to leave appropriate Feedback. This will alert other bidders about your experience. Here's how to leave Feedback,..."
Is this a case of one eBay customer service rep who doesn't understand eBay's Accepted Payments policy? Or has eBay failed to communicate to its reps that sellers are banned from accepting checks? Or does eBay condone its reps telling buyers it's okay to neg a seller if they don't accept checks, even though eBay bans sellers for advertising that they accept them?
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