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Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner
Sponsored Link

Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days


We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.



Reading AuctionBytes Blog: Upcoming Changes to Feedback on eBay
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Readers Comments

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Dan
Tue Jan 29 10:51:11 2008
Ebay has been going down little by little slowly killing the sellers. When the sellers hands are tied and cannot react to a out of control buyer who bought last week and paid today and needs it the next day for a gift. This along with the price increase crank the prices up and see what happens.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Mary Ann
Tue Jan 29 10:53:05 2008
How will the filter which prevents buyers with negative feedback from bidding on my auctions work, if buyers never receive negative feedback? How will buyers be screened, if they can only get positive feedback?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: KRK
Tue Jan 29 10:58:31 2008
The best we will be able to do is leave a negative comment, but it'll have a bright green positive sign next to it...

+ Seller Beware!!
+ Slow Payer!!
+ This buyer deserves a NEGATIVE!!!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: cyvace
Tue Jan 29 11:00:29 2008
what the fxxxxk...it is a terrible changed, damn it!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Momcat
Tue Jan 29 11:01:17 2008
A question for John Donohoe, please:

What recourse will Sellers now have for unfounded neg FB?

FB extortion will rise...''Give me a partial refund or I'll give you neg FB'', etc. Unfair FB will abound now that there is no way to  moderate FB.

Before, we could see comments and be warned about PITA Buyers, but now all Buyers will have a pristine 100% FB.

I truly believe that most of the people out there are decent and honest, but there are always those who prey on others and I'm afraid this new system will bring them out.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Russ
Tue Jan 29 11:01:24 2008
Hi, micromanaging to favor a "buyer experience" is one thing, but let's talk legality here.  Ebay claims they are not an auctioneer or a store and as such are not responsible for anything (except filling their coffers), yet they make rules that only a business can make, or a government.  Where and when did it become possible for a buyer to not have any responsibilities in a transaction...other than government taxation policies, I don't believe this is legal.  I am not an attorney, but boy if I were, I would be scouring the lawbooks tonight, class action from sellers who are getting shafted.  There is a concept in law (someone out there more legal than I should know it's name) that says what is fair and understood by one party, is always fair and understood by the other.  Onerous and one sided contracts don't stand up in courts (at least not those not bought and paid for). Tit for tat?  While 99.2% of the buyers are probably fair (maybe even more if we take ebay computer glitches and post office snafus out of the equation) so I don't think it will kill me anymore than the other half baked ideas that come out of America's business schools.  Thanks for allowing this forum, Auctionbytes....
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: windmilltrading.com
Tue Jan 29 11:02:13 2008
Glad I started the process of weaning myself off of eBay a year ago.  Have my own website at www.windmilltrading.com and I now also sell through uBid where they genuinely appreciate my business.  Guess I'll be listing even more on uBid now.  uBid's commission fees per item are higher than eBay, but they don't charge a dime for listing, so in the end, the overall fees I pay at uBid are lower than eBay.  Now that eBay is getting more expensive (the listing fees were decreased by 12.5% and the commission fees upped by a whopping 66%!), uBid will be even more attractive.

My thanks go to eBay for getting me started with an online business, but it really is time to go bye-bye.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: swl
Tue Jan 29 11:03:10 2008
This absolutely the worst thing Ebay could do for a seller.  We pay the fees but the whining unscrupulous buyers get all the benefits.  There will be no end to the negatives left for good sellers.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: DFB
Tue Jan 29 11:04:51 2008
DO I SEE A CLASS ACTION LAW SUIT IN THE FUTURE????????????????????? gotta be fair to both sides eBay, not just ONE!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Auctionsmithonline (14,000++ positives)
Tue Jan 29 11:05:57 2008
eBay has it all wrong.  eBay is giving wholesale license for buyers to ''blackmail'' the sellers when it comes to negative feedback.  Now, with already reduced profit margins, we're going to have to bend to every demand the customer makes, be it reasonable or not, in order to preserve our feedback profile (14,000+ 99.9 positive since 2001).  Nothing gets my blood boiling more than a customer coming out of the box threatening negative feedback. Now, they can just LEAVE the negative feedback right up front, without giving the seller any chance to respond.  Will eBay allow me to ''beg'' for my customers to remove the bad feedback if I then resolve their issue??  How it that fair?  This is no longer the eBay I built my business around.  The old (recently revised) system was fair, and offered checks and balances.  eBay is no longer a trading post, it's just another ''retail'' seller, like Amazon.com, but eBay has gotten so good at transferring all the risk to the seller.   At least on Amazon, they protect the seller.  Amazon just refunded one of my customer's who claims they didn't receive their package, even though there was delivery confirmation.  It didn't cost me a dime.  That customer is happy, I am happy, and it had nothing to do with feedback. eBay is turning it's back on it's most important asset...loyal sellers.  It's too bad the losers and scammers have ruined eBay for the rest of us.  I doubt I can stay with eBay for the long run if this new program sticks.  Goodbye.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Think about it
Tue Jan 29 11:07:31 2008
Great opportunity to annialate your competitors. All you need is a couple of different IP addresses coupled with several buyers IDs. Just think of how much fun it could be to ruin someones perfect feedback score just for something to do when your bored and want some entertainment or for those suspended sellers that have received unfair negs and neuts. I am sure there are those that can get a little motivated after reading some of these posts. Ebays new feedback system will only encourage, promote and create a feedback system that will enable buyers to jeopardize a sellers reputation especially if one wants to take out frustrations on sellers with  perfect scores.  Not much room to show proof the buyer is abusing the system. The door will be wide open to chargebacks, buyer manipulation, switcheroo of products and buyers never received items.

Ebay's management thrives on seller turmoil. Eventually, the only products that Ebay will have listed are from the larger Power sellers, selling DVD'S, Poster's, Postcards and Sports cards. The smaller sellers that are taking loses to keep the Power Seller status will soon bite the dust or those that will stay around maintaining the very expensive hobby of selling on EBay for a status symbol.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: unitedstan
Tue Jan 29 11:08:07 2008
The feedback system is what made ebay big. It IS ebay in a way. An auction site where sellers and buyers can share their opinion after each transaction. That was the key and it still is successful. Who is Mr Donahue to delete one of ebay's most important characteristics and claiming he knows best? You are about to make a crucial mistake, sir.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Tired of It
Tue Jan 29 11:08:16 2008
Oh stop whining! Take care of your customers, provide them with an extraordinarily buying experience and your feedback will take care of itself.

Like it or not this is how your competition treats their customers...

How does your customer service compare?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: RACapowski
Tue Jan 29 11:09:27 2008
I recently had a buyer renege on $60 worth of bids, 16 total.  He claimed that he let his 12-year-old brother place the bids, and that he wasn't responsible.  (His bid history is full of similar items, so I doubt this "brother" even exists, but which is worse  -  an adult who places bids or just doesn't care to pay, or a kid who buys indiscriminately and doesn't ever intend to pay?)  

Under the new system, this guy is free to go.  In the clear.  No consequences  -  if he defrauds other sellers, who cares?  *I* can't warn other sellers, through negative feedback.

What about the deadbeat who bought $170 worth of merchandise from myself and two other sellers and never paid any of us?  What about the buyer who took two weeks to pay and gave me a negative for the package taking a week to arrive to him?  EBay *loves* them  -  they're the *perfect* eBay experience!  

Honest sellers, on the other hand?  Die, scumbags.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: TG
Tue Jan 29 11:10:05 2008
Never heard of a one-sided feedback system.  Well, we were power sellers for years and decided to leave but had no place to go.  Waited a while and found an awesome site.  We moved our items to ziot.com.  They seem very promising and just launched several weeks ago.  
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Michael
Tue Jan 29 11:10:16 2008

Smart competitor

What's your eBay handle so I can buy something from you and leave you a neg for no reason to ruin your feedback?  This is exactly what you competitors will do."

What a sad cynical jaded comment.

I don't have competitors as each item I sell is unique.

And plenty of dealers at the auctions I go to know my ebay ID and not one would even dream of ever doing that.

Maybe your comment says a lot for your way of thinking?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
Tue Jan 29 11:12:20 2008



Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: C.P.
Tue Jan 29 11:14:22 2008
A foolish explanation to a flawed policy. These changes will only help buyers and hurt sellers. Perhaps if ebay wasnt so greedy with their fees they would get more listings and more sales = more profit. If I have one neg I dont deserve and I have right now over 1300 positive and no negs I will leave ebay and they will loose the fees. Grred, plain and simple. Allow buyers to run rough shod over the sellers and see how long ebay keeps the lock on online auctions. If I can find another im out of here for buying as well as selling. Wonder if the genius that brought this to us is reading all this as well as on ebay forums. Not one seller is happy and many are talking about leaving.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: www.iluv2collect2.com
Tue Jan 29 11:15:54 2008
I agree with the above posts regarding the complete idiocy of the new feedback changes.  We have been a long-time Power Seller; but have been increasing fed-up with Ebay's disregard for those who pay the fees....the sellers.  
This new feedback change is the final straw, Mr. Donohue.
Ebay is opening up a free-for-all for dishonest buyers--and they will have perfect feedback, what a deal!!
If you could relate to Mr. Donohue that NOT ALL BUYERS ARE HONEST, that would be appreciated.  
For those sellers who choose to stay on Ebay, I agree with the post above that states to leave your TRUE & HONEST feedback for the dishonest/slow pay/deadbeat buyer with the little (meaningless) green positive, stating ''deadbeat'' ''took 2 months to pay'' etc.
Of course the overall feedback ratings will be a joke now, but one can see exactly what a buyer has done if they read the comments.  (Of course, Ebay will probably take away this right also!)
I will be focusing on my own online store, which has been growing now, thankfully!  
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Jane
Tue Jan 29 11:18:24 2008
I've been a powerseller since the month I became eligible.  Lately, I've had to work harder & harder to maintain my current income.  I've delayed leaving eBay, hanging on as long as I could - waiting to see what the dramatic changes to the fees would be.  This confirms that eBay disdains its sellers.  They can't simply offer us modest fee reductions - they have to claim their pound of seller's flesh by imposing draconian feedback policies.Offering us their right hand while slapping us with the left.  I still hate to leave eBay and hope the feedback THEY get from sellers will cause them to reconsider.  Otherwise, I'm outta there.
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