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Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner

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Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


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Readers Comments

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Thu Feb 7 15:52:08 2008

I miscalculated.

In order not to list or sell during the boycott week and assuming 10 day listings:

No new listings beginning 8 Feb through 25 Feb in order not to have listings ending oe beginning during the boycott week.

New listings beginning 26 Feb but no ending listings will start re-appearing until well into March. This constitutes a full or partial THREE WEEK boycott.

This is untenable.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Thu Feb 7 16:06:42 2008

Prometheus sounds like a new kind of ebay plant.

But just in case he or she isn't, Promotheus is no better than the thieves who run ebay.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Larry L.

Thu Feb 7 18:21:49 2008

Check out these youtube video's

http://www.youtube.com/watch?v=FLPiqWvhZF4

http:
//www.youtube.com/watch?v=uhgHlEur3vg

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Jim

Thu Feb 7 21:20:43 2008

We can not live with eBays one way feedback. When our inventory is gone so are we. We cancelled all our orders for inventory today

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Fri Feb 8 01:57:47 2008

After reading the "fine print" in the other changes ebay plans to make, two things are abundantly clear:

1. Ebay has reached the point of desperation. Such draconian measures are predictable, however, from a failing, authoritarian business model.

2. Ebay comments concerning seller reaction reflects its utter disdain for and condescending attitude toward its customers, sellers. Nothing new here, but why does the press buy into this crap?

The death rattle has begun.

Of course, ebay will manipulate numbers for as long as it can (remember: BY  ANY MEANS NECESSARY), but you can stick a fork in ebay as it was intended to be now.

It's also more than interesting to note that while the links to the forum appear in today's newsletter article, there is NO blog like this set up to handle seller reaction.

I guess ebay just doesn't like this blog much and didn't want anymore like it.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Erika

Fri Feb 8 12:48:54 2008

This change that is being made is just another example of how out of touch with reality most people are when they are sitting at the top of the heap. They can't see all of the little slaves below sweating and toiling.  All they see is the vast empire that is being created.  Well in this case, that empire should come crashing down.  Have any of you sellers who want to leave started a list or chain?  I think it is important that we all stick together.  We could even start our own site to compete with Ebay.  If everyone all of the sudden left and went to the same place, that would send a HUGE message.  And I LOVE how they lie and try to say they are lowering fees when they are in fact raising them.  I am small potatoes and now I am going to become extinct due to the increase in final value fees.  Let's all help each other out.  Anyone?

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Erika

Fri Feb 8 13:02:01 2008

Can we start a coalition?  I will gladly gather a list of sellers who are fed up with this crap and schedule some kind of meeting of the minds.  I could even start up a yahoo mailing list dedicated to this issue.  There have to be enough of us who are completely disgusted with this whole thing and if a seller ISN'T upset, it's either because they are totally in the dark about it, or they are living in a dream world in which ebay is supreme.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Vidar Brekke

Fri Feb 8 13:06:54 2008

I think eBay is making  a radical departure from their peer-to-peer roots of eBay, where there was transparency between buyers and sellers.

I woke up one night with some ideas of how I might be able to put together a service that will help sellers better segment out bad buyers before they create damage - even if eBay doesn't allow sellers to leave negative feedback. But before I go ahead and spend more nights and weekends on this, I wanted to ask the community a few questions that will help me determine whether I'm in tune with the rest of the seller community's problems and needs.

Please take my survey here:
http://www.surveymonkey.com/s.aspx?sm=gbe50ZLi6qn9D2ZfowXO7A_
3d_3d

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Alex

Fri Feb 8 13:20:55 2008

The problem with the shipping and handling rates were created by ebay itself and its rate structure and search functions. When you have a tiered system on starting price or buy it now and it costs more to list it is no wonder that sellers opt to upcharge s/h. Sellers have to watch the bottom line. And if buyers are just searching for the lowest price (not including s/h) then the search results are skewed in favor of this. The selling ploy of selling an item for cheap or nothing has been around forever. The "Video Professor" has been doing this for years and has made a tidy profit doing so. He will send you a Computer training disk absolutely free! All you have to do is pay the s/h of $9.99. It works.

All ebay had to do to "correct" this issue was to eliminate all listing fees besides "upgrades" and to charge FVF on the total amount including the s/h. Ebay would make more money, have more listings and allow sellers the option of using all normal and legal selling techniques that work in the marketplace.

Most buyers have no clue what costs are involved with shipping and handling and I have had buyers complain no matter what the cost is even when we lost money on s/h.

I have also seen many sellers who do not charge anything for s/h and some of their DSR's are lower than mine on s/h charges. eBay doesnt even notice that and see that DSR's are nonsense and do not accurately reflect reality.  

If a buyer gives me a DSR of 1 on item description why didnt they file a paypal or ebay claim as item not as described? I mean cmon it would have to be that to get that score, right? Or, why are we getting DSR's on shipping time when that is in the hands of a third party that we have no control over? Coomunication? If the buyer has their setting turned off to receive the notices for purchases, shipment, etc. how do I know? And I get rated down because of it?

This whole system is a joke and needs to be completely overhauled by a consortium of eBay sellers and buyers who can come up with a working plan that actually works for everyone in the eBay community.

I would strongly suggest to all of you sellers to take the time and start listing on all of the other sites ASAP. List everything cheaper on those sites if possible according to any fee structure they may or may not have. Then send an email to all your past customers and tell them where to find you and that your prices are even lower there because you do not have to pay as much in fees. explain to them that they still have protection by the use of Paypal, and that they may even have the option of paying with Google checkout too depending on the site.

Once you do this, and I do this, and others do this, the other sites will get more listings, more buyers and more exposure.

I am under no illusion that it will happen overnight or that you will make as much at first. But just remember, it took you some time to build up your sales on eBay and be patient.

Once over a period of time buyers arent finding "IT" on eBay they will go to the other sites and find "IT".

eBay wont change. I have seen to many bonehead things they have done in the past and have done nothing to correct the issues even after thousands of complaints.

Its time to take our business elsewhere.

"eBay, High Fees, No customer service and definately ITEM NOT AS DESCRIBED!"

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Alex

Fri Feb 8 13:26:46 2008

Small list of sites to start listing on.

www.auction.com
www.bidville.com
www.onlineauction.co
m
www.ebid.net
www.epier.com
www.ioffer.com

there
are many more. most of these do not charge listing fees or fvf. They do offer upgrades that cost or have a small monthly fee to sell.

visit www.powersellersunite.com and you can find many more.

Good luck.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Laura

Fri Feb 8 13:56:08 2008

@Alex
Thank you for the informative post!
I started to look into other sites also.

Quick question -Why doesn't powersellersunite show stats on  ola.com (onlineauction.com)

When I have read such media coverage as:
OnlineAuction.com, recently achieved their ten millionth listing --a milestone that no other auction company has achieved since eBay.  
from http://ecommwire.com/?id=4054&keys=Auction-McGrath-eBay

I personally checked, and their website currently has over 11 million listing.

For just 8 bucks you can list all the items you want and there is no FVF.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: drew

Fri Feb 8 14:21:06 2008

The auction site:
http://www.powersellersunite.com/auctionsitewatch.php
show
s
that ebay has about 13 million+ listings. I also read that ola.com has around 11 million. Can anyone varify this? Does ola.com really have that many?

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Laura

Fri Feb 8 14:49:40 2008

The scrolling copy on ola.com site states

11,252,653 current items listed...oops make that 11,282,894. Must have had 241 new listing since I last posted.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Alex

Fri Feb 8 14:52:49 2008

I too wondered about the 11 million listings and why powersellersunite doesnt have them in their site count.

I am thinking that maybe onlineauction.com is maybe stating that number as total number of listings ever posted on the site. I could be wrong and if someone that adminstrates that site could explain it would be most helpful.

Another thing that eBay seelrs can do to market these sites is too include in every sale a letter about the high cost of doing business on eBay and how the items on the other sites you are selling  are less expensive due to high eBay fees, etc. By doing this you are also informing the buyers that they are paying more for items on eBay because of their fees and they should also get involved to change this as the fees are always passed along to the customer whenever feasible.

"eBay, High Fees, No customer service and definately ITEM NOT AS DESCRIBED!"

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: drew

Fri Feb 8 14:53:01 2008

I just looked at the catagory list on ola.com. If you add all the totals for each catagory it's 11 million+. One catagory - Trading Cards - shows 10.7 million. At the bottom of the page it says: "Listing counts are rebuilt daily and include multiple item counts within an auction". The baseball catagory under "Trading Cards" say there are 7.6 million listings. If you click on that catagory it shows there are actually only 40980 auctions. VERY misleading! If you ignore the 11 million+ listing count under Trading Cards - the total is only about 864,000, and that's still misleading! I can't find any site that is anywhere near the  aprox. 13 million listings that ebay has.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Laura

Fri Feb 8 15:06:51 2008

OK I see ...its exactly what it says it is, we are just interpreting it incorrectly. It is a current item listed count. Not a listings count.

Some listings have 10 available. So a seller only created 1 listing for duplicates. But all inventory currently available is counted.

But I would still like to see it listed on Powersellersunite.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Lora

Fri Feb 8 17:43:09 2008

What ever happened to freedom of speech ebay?   I'm a powerseller and I will be looking to sell on a different site.   F-F-F-F-F-F- that's probably the last feedback I'll leave!

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Alex

Fri Feb 8 21:04:03 2008

I am burning my fingers to the bone listing on other sites. I should have done this long ago but got complacent with ebay  sales even with their high fees. You should never keep all your eggs in 1 basket.

The other sites may not have the traffic yet, but that is to be expected when eBay has dominated for so long. Move your products to the other sites and let your past customers know. Go to chat boards etc. All of us are sellers and we have taken it for granted that eBay has done the marketing for us. The only way to take back our power is move elsewhere and let everyone know about.

When eBay turns into nothing more than 20 large sellers selling the same widgets to everyone the customers will go elsewhere. With more listings on the other sites they will get noticed in the search engines, etc. It will take time but it can and will be done. Just DO IT!

We cant keep deceiving ourselves that eBay will change or get better because it wont. They have a master plan that does not include 80% of the sellers. What eBay doesnt understand is that 80% of sellers are also buyers on eBay and I will never ever buy on eBay again. i am taking my business elsewhere as should all of you. We are eBays customers and it is high time that they quit treating us as sheep to be slaughtered and quartered at their whim.

"eBay, High Fees, No customer service and definately ITEM NOT AS DESCRIBED!"

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: drew

Sat Feb 9 10:30:49 2008

I heard that ebay has a new option to pay $25 a month to get completed auction search results!
I use the completed auctions search a lot. Does anyone know how far completed auction searches go back? I am now unable to get any results for a completed auction search for an auction that ended just 5 days ago. Is this something else that ebay is taking away from sellers!

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: AC

Sat Feb 9 14:05:14 2008

Drew

I use Terapeak at http://www.terapeak.com/ebay_research/

You can go back 30 days for free

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