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Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner
Sponsored Link

Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


Reading AuctionBytes Blog: Upcoming Changes to Feedback on eBay
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Readers Comments

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: carrie
       
Wed Feb 6 14:11:28 2008
With the new feedback rules vulnerability, I don’t think you will be able to make it as a seller unless you sell in the 1000’s (of items)...that way a few bad apple customers shouldn’t completely ruin your total feedback.
I read that the top 20% of Ebay’s sellers provide 80% of their profit, so maybe that’s all they want selling on their site?  That would seem to make them ‘more like Amazon’ (their stated goal, I believe).
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: AC
       
Wed Feb 6 14:15:34 2008
While it seems as though many people are leaving to go to other sites, there remains one big problem- Traffic!  I sell and buy computers and computer parts, and constantly check other sites for listings.  You have people pushing sites such as wagglepop, but I go to their website and search for Dell and get TWO dell computer listings! one for a GPS antenna and one for a power supply for a server!  Hard to convince me they are worth $9.95.  I do have listings on ecrater, but have had no sales.  Amazon is tough because if I am selling an old
ISA video card - I can't list it unless I have a Pro Merchant account at $39.99/month. So, what am I to do?   I think there are a lot of people asking the same question.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: drew
       
Wed Feb 6 14:24:13 2008
AC,
If you want a comparison of traffic on other sites check out the link below. At present ebay has about 13+ million auctions running. The next highest number is Bidville with about 1+ million. Not even close!
http://www.powersellersunite.com/auctionsitewatch.php
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: carrie
       
Wed Feb 6 14:24:51 2008
One more thing:  I just realized EBay doesn't CARE if you get bad feedback as a seller...the MORE you get, the MORE LIKELY they can hold your money for a month!
[Still not sure why they want to be like Amazon though (see prev. post)--Amazon already 'does it better'!]
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: drew
       
Wed Feb 6 15:09:10 2008
Dear ebay,
If you're reading these posts - and I know you are - here's an idea for you.
Perhaps you could have 2 sets of rules/guidelines. One for the large retail (fixed price) sellers, which if the information I read is correct, generate 80% of your revenue. And, another for the the smaller sellers. The ones that generally use auctions and sell antiques, collectibles, etc, and other non repeating items - the sellers that make ebay interesting. That way you can continue to kiss the ass of your cash cows - and maybe - treat the other 20% with the respect they deserve. Somewhere down the line you may be glad you still have those sellers that made ebay the unique place that it is.  . . . or was. Oh, and one more thing - maybe you should stop calling a increase in fees a decrease. It's a bit condescending and tends to really PISS people off!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
This user has validated their user name. by: Ming the Merciless
       
Wed Feb 6 15:12:03 2008
Sukki-

With all due respect, I really don't have time nor, frankly, the inclination, to explain or justify the motivation behind the things I write.

If you knew how these things work, then what I wrote wouldn't be any surprise.

I don't know whether this firm is any different or not, but I do know they've sued in the past in a class action suit and that they're physically located near ebay which is important when filing against ebay.

Since most lawsuits against ebay end up with the settlement details sealed by the court, no one except the principals know the details.

So instead of spending time interrogating me, why not call the law firm?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Tom
       
Wed Feb 6 15:21:51 2008
I guess the times are changing for us Ebayers, unfortunate for Ebay though as they are going to lose many of us Ebay sellers, we are the ones who strive to be 100 percent on ebay with our sales and feedbacks, we supply Ebay with a ton of money with our listings and final value fees, and we need the feedbacks left the way they are so that we do not have to deal with unscrouplous buyers, and will show our good intentions on being an excellent ebay seller.if this idea of theirs goes through then it is time to move on, find another way or place to sell our wares. or you will start seeing personal auction sites all over the internet.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Laura
       
Wed Feb 6 15:31:49 2008
They could have just taken the feedback privilege away from sellers who abuse. But they chose to do it all.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
This user has validated their user name. by: Ming the Merciless
       
Wed Feb 6 15:58:14 2008
Calling a fee increase a decrease is also a violation of federal fair trade practices.

But since the Bush administration refuses to enforce any existing regulations pertaining to corporations, should we be surprised that ebay operates with such impunity?

One thing that might bring some scrutiny to ebay and other corporations who operate in the 'gray' areas would be to vote for non corporatist Democrats (if you can find them) in the fall as nearly all the Republicans want NO regulation whatsoever for businesses.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
This user has validated their user name. by: Ming the Merciless
       
Wed Feb 6 16:02:57 2008
Steven:

You wrote:

Use vacation settings and if EBAY offers free listings use the date option to post Auctions after the boycott 10c extra.

Sellers without stores have no such option as you describe and will take the FULL hit.

Is it fair for sellers without stores to bear the full burden of financial loss that a boycott will produce (especially if there's an ebay promotion) for them while those with stores can avoid most if not all?

Maybe I'm missing something here. If so, could you please elaborate?



Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Paul
       
Wed Feb 6 21:41:10 2008
We are a powerseller and i have found out if you are not 4.5 or higher in all 4 categories that you will be kicked out of the powerseller program, and search results will be manipulated, and there will be restrictions on your account.  Ebay decided to take an average of DSR's across the board whether you are a powerseller or not and come up with this unfair average.  We are 4.6 in shipping, like 4.3 in communication, and 4.4 in shipping time when we clearly state the estimated shipping time.  It is sort of unfair for powersellers doing a lot of volume and no telling what customers are rating us on.  Plus ebay will give no data about which products may be causing bad reviews to help us study and make adjustments.  We are already working on our website and doing google stuff.  I really think this is a bad average for powersellers and no powersellers  should be subjected to 4.5 demands from ebay.  We are 2259 feedbacks 99.5%.  That seems good to me but obviously since we are not 4.5 in every category it is not up to par with ebay even though they averaged ALL sellers no matter who they are selling 1 item or 10000 items
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: MIng the Merciless
       
Wed Feb 6 22:45:58 2008
In the last three days, I've emailed more than 30 sellers I do business with as a buyer.

NOT ONE of them knows anything about this boycott.

As I've said before, I have serious reservations about the effectiveness of a boycott when so few sellers appear to know anything about it.

What I'm convinced would be effective is a class action lawsuit filed immediately with requests to the court to issue emergency, temporary restraining orders against ebay to prevent them from further implementation of their randomly applied, discriminatory DSR policy, their fee increases disguised as decreases, and their outrageous new feedback policy.

A boycott, which to be effective requires widepsread seller participation in order to have an impact, produces only temporary results even it works.

It doesn't appear to me that enough sellers know about it to have much effect, and the failure of a boycott will do nothing but to further demonstrate to both sellers and ebay just how impotent sellers are.

It's an enormous gamble, and one sellers are likely to lose.

A class action lawsuit could produce permanent results. A class action lawsuit can be filed by ONE person! A successful class action lawsuit can create permanent changes.

Think about it.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: James
       
Thu Feb 7 10:00:04 2008

I am creating a blog where people will be able to register their interest in a google auction alternative so that i can send it to google so that they may consider some kind of market place website alternative

register your interest
http://gauctions.wordpress.com/
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Steven
       
Thu Feb 7 11:01:37 2008
''Steven:

You wrote:

Use vacation settings and if EBAY offers free listings use the date option to post Auctions after the boycott 10c extra.

Sellers without stores have no such option as you describe and will take the FULL hit.

Is it fair for sellers without stores to bear the full burden of financial loss that a boycott will produce (especially if there's an ebay promotion) for them while those with stores can avoid most if not all?

Maybe I'm missing something here. If so, could you please elaborate?''

Ming,
We all take a hit my store is closed using vacation settings also I will not have any auction or fixed price listings.
Ebay will most likely offer a special like 10c listing on Auction or fixed price listings.
The way to take advantage of this for Ebayers with or without stores is to use the schedule later option which allows you to schedule the auction up to 4 weeks in the future but costrs an additional 10c. So we can take advantage of the offer without affecting the boycott.
WE all take a hit for the boycott but what other options do we have United we stand.
Thank you
Steven
PS i have 4.9 for three of rating and 4.5 for shipping all buyer hate shipping charges mo matter how low they are Buyer want free shipping like Amazon that is why this rating system is so flawed.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: fatsai
       
Thu Feb 7 11:44:04 2008
EBay rivals circle vulnerable auctions kingpin:

http://money.cnn.com/2008/02/06/smbusiness/ebay_altern
atives.fsb/index.htm?source=yahoo_quote

Check
those alternative sites in the article.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: AC
       
Thu Feb 7 12:03:19 2008
Has anyone tried buyitsellit at http://www.buyitsellit.com/?  Free stores, google Checkout and paypal, etc
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: prometheus
       
Thu Feb 7 12:59:24 2008
If they rip you off rip them off. I create ebay accounts and run auctions out the whazoo and when they bill me I just create another account. Ebay fees are insane and it's not even close to a reasonable system. So why pay? I save around 500 a month just not paying ebay fees and creating new accounts about once a month. Your feedback is somewhat low but if somone wants the item bad enough they will buy it and you can offer a discount considering you dont have to pay ebay fees.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: James
       
Thu Feb 7 13:14:21 2008
I want Google to consider doing this medium as its not a hard one to do and every one would love google to do it as they would actually do what other sites cant do and thats Bother eBay or scare them enough for them to fix up

register your interest post a comment on the link so we can send it to google

http://gauctions.wordpress.com/
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: tommy
       
Thu Feb 7 13:41:49 2008
As an established eBay seller of 10+ years I have to say I believe eBay has hit its pinnacle.  I use to sell $30,000 worth of toys every year, now I only sell a few odds and ends.  Fees keep going up and their customer service is the worse.  I have twice (2x) been suspended for no reason at all, no explanation given, no response to multiple emails on the subject and when I called them they told me they wont discuss suspension issues over the phone! What? Thank god I have a day job!  They reinstated me (both times) after a couple of weeks but with NO explanation as to what happened.  I have received no warnings and all was good.  
Bottom line.  If you have eBay stock, now is the time to sell it.  When their stock first went public I knew in my heart it was gonna go through the roof, and it did.  Now its gonna start slipping and its gonna go down, way, way down.  Check this out:  http://money.cnn.com/galleries/2008/fsb/0802/gallery.ex_ebay_sel
lers.fsb/index.html

tommy    
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
This user has validated their user name. by: Ming the Merciless
       
Thu Feb 7 15:41:22 2008
In order to not sell or list anything during the boycott, in my case this means STOPPING new listings on February 8 so that listings don't end during the boycott period as well not listing new items during the actual boycott dates.

This means I'll actually be boycotting 17 days which I can't afford to do and will not do.

Can we have some clarification here please?
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