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Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner

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Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


Comments (1016) | Leave Comment | Permalink
Readers Comments

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: homeplace5

Sun Feb 3 22:44:01 2008

I wonder if eBay is observing the extent of the negative feedback IT is receiving.  I, for one, will cease doing any business whatsoever with eBay if sellers are not allowed to give seldom needed but essential negative feedback to those buyers who abuse the sellers.  eBay, you can consider your business finished!  And perhaps that's just what you intend anyway.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: B

Sun Feb 3 22:56:23 2008

Wait a minute ebay, I'm your customer not the buyer!!! Where is my protection for the tens of thousands of $. I have handed you in the past decade?
Take your site and shove it, I'm done and out of there.
This is the final straw..
I'm leaving with over 4000 + positives and one negative feedbacks...I didn't work my arse off building my online reputation so it can be trashed by every fool who looks at the pictures and dosen't read the description...
History proves time and time again that all great empires crumble with time.. Ebays ivory tower is on eroding soil...
Mark my words this is the final chapter in the history of a once mighty empire!
 

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: S

Mon Feb 4 00:26:26 2008

Why on earth would any ebay seller want to leave anyone feedback ever again if they can only leave positive?  I say leave NONE and let ebay eat there donkey and carrot system!  

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Mon Feb 4 00:48:11 2008

Two examples of how corrupt unregulated capitalism has become as epitomized by Wall Street when they reward companies by bumping up their stock and stock ratings for doing two things:

1. Increase prices either publicly or secretly (wink, wink like hiding them in policy changes written in legalese).
2. Layoff personnel in those areas that analysts regard as profit eaters because they're seen as producing no return on investment like CUSTOMER SERVICE.

Ebay's 'customer service' will never improve because there is NO FINANCIAL GAIN in their view to do so. Shortsighted, but true.

EBAY DOESN'T CARE WHETHER YOUR BUSINESS SUCCEEDS OR FAILS. THEY DON'T CARE WHETHER YOU CAN CONTACT THEM OR NOT. IN FACT, THEY PREFER THAT YOU CAN'T. THE FEWER CUSTOMER CONTACTS THEY HAVE, THE FEWER CUSTOMER SERVICE REPS NEED TO BE EMPLOYED, AND THE MORE MONEY EBAY MAKES.

They ONLY thing ebay cares about is relieving you of your money as much as possible as often as possible.

You can write letters to ebay for the next century and beg them to change, but unless ebay and Wall Street see a hefty financial incentive to do so, things won't be getting any better for sellers on ebay.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Mon Feb 4 01:20:50 2008

Ebay reminds buyers each time they purchase an item that their bid or bin purchase is a legally binding contract.

Legally binding contracts are enforceable in a court of law.

So if one party (buyer) defaults on their contract and fails to pay, what recourse does the other party (seller) now have?

1. Small claims court. Judgements in one state may not be enforceable in another state, but your buyer either shows up in your town or loses the case as a no-show as long as he or she was served a subpoena. You don't have to hire a lawyer to use small claims court.

Once a small claims action is filed, a seller can subpoena ebay for all the records of the buyer so you know where they can be served with their subpoena to appear in YOUR local small claims court. If ebay is slow in responding, you can get a continuance from the court, and if ebay deliberately takes too long, you can ask the judge to issue a contempt of court citation to ebay.

Presuming the buyer doesn't show and you win by default, a judge can order ebay to remove the negative feedback, and if ebay won't honor the order, then you report ebay to your attorney general's office.

You can easily develop forms and form letters for such tasks. Small claims courts are often willing to hear multiple cases on the same day consecutively so you won't be spending every day on court :-)

2. Report delinquencies to credit bureaus and collections agencies. Those of you with brick and mortar stores can report deadbeat bidders to your local credit bureaus and collections agencies. Make the consequences for internet non paying bidders as severe as for any other non paying customer.

3. File criminal charges against any buyer whose keeps the item and then withdraws payment. On big ticket items, this could mean a felony! If payment was by credit card, file a small claims action, subpoena the buyer's PayPal records so you can obtain the name of the credit card holder and file a complaint with them for theft by deception.

4. File charges with the Post Office Inspector's Office if the US Mail was involved in the transaction such as if a buyer claimd they didn't receive an item when in fact they did as demonstrated with the delivery/signature confirmation and insurance. This is postal fraud, and it's every bit as serious as other finds of fraud and theft.



The grab a beverage of choice, sit back, and watch ebay turn itself inside out trying to figure how to LEGALLY prevent you from suing someone who has defaulted on a legally binding contract OR reporting their deliquency to the credit bureaus.

On your way out the ebay door, make it very unpleasant for dishonest buyers and spread the word! Making examples of the growing number of jerk buyers might discourage others.


Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Mon Feb 4 03:07:49 2008

I just had someone purchase an item of mine using the buy it now option.

I have now received a email asking to reduce my price or give free shipping or he will not pay.

I Give up

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Mon Feb 4 04:07:40 2008

The original Ming the Merciless did NOT post the following:

****************************************

by: Ming the Merciless
Mon Feb 4 2008 04:07:49
I just had someone purchase an item of mine using the buy it now option.

I have now received a email asking to reduce my price or give free shipping or he will not pay.

I Give up
****************************************

The REAL M the M says Frack Off, Impostor!

On the other hand imitation is the sincerest form of flattery.

Buyers are leaving ebay over the f word alright but the f doesn't stand for feedback.

The f stands for all the fraud ebay has winked at over the years because fraud generated so much revenue for ebay.

I've had many customers over the years leave ebay, and NOT ONE ever mentioned a feedback problem. EVERY ONE OF THEM did, however, mention FRAUD and ebay's unwillingness to properly police their ''only a venue'' site.

J Angell sounds a little too much like an ebay troll to me with her convoluted and somewhat tortured arguments and analogies.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Jessica

Mon Feb 4 10:29:09 2008

I have seen sellers comment that this will increase the number of soft positives. Soft positives may actually be a very bad idea. Why? Because one of the reasons a deadbeat can use to appeal an UPI strike is that the seller left positive feedback.  Ebay can then refuse to give you your fee credits.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Larry J.

Mon Feb 4 10:31:26 2008

https://www.thepoint.com/campaigns/boycott-ebay-for-fair-seller-polici
es

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Larry J.

Mon Feb 4 10:53:43 2008

Pass this along to the eBay boards:

http://www.thepetitionsite.com/1/Boycott-eBay

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Patricia

Mon Feb 4 11:23:10 2008

''Many sellers have expressed concern that bad buyers may extort them with the threat of negative feedback, and taking away the ability to leave a buyer negative feedback takes away sellers' leverage. eBay states, ''We'll increase our monitoring, and take action based on seller reports of buyers behaving very badly.'' eBay also said it would increase the ''block bidder list'' capacity from 1,000 to 5,000 user IDs. Some sellers have said the feature will no longer be useful, however: since buyers won't have any negatives, sellers won't know whom to block.''

Its this one thing that has seller's in an uproar!  Everyone to a man knows there is NO real customer service on ebay and they do not get involved in disputes except to send out canned replies. Increase their monitoring?  How can you increase nothing except with even more nothing!  It isn't the bad sellers who are up in arms over this - its the honest sellers who see their last bit of power being taken from them!  You should no longer call us ebay sellers - for a long time we've been ebay sheep!  There's a very good reason why they raised the blocked bidder list to 5,000!  The uproar now will be even worse when this policy is instituted.

Holding paypal payment for 21 days is another crusher - especially to small or new sellers.  I see ebay's future as dismal and they are earning every bit of that assessment.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: steffi21

Mon Feb 4 12:56:25 2008

Sellers need to be able to leave negative feedback in order to alert other sellers of potential problem buyers. If the buyer or seller is genuinely honest and forthright, that is shown in their feedback history. To take away the checks and balances of the seller and give the buyer absolute control, is devastating to honest sellers. Another,scenario is that an  unscrupulous seller of like inventory can purchase an item from a seller,demand immediate shipment, break the item, send it back and then give negative, false feedback without any recourse on the sellers part. The depth of unfair business practices will run deep and destroy many of the mom-n-pop sellers, upon which eBay was formed. Is there any validity to the rumblings that eBay is trying to purchase Japan-Yahoo and once that occurs, eBay will court only big-business sellers, thus, eliminating the small venue sellers? These new rules are predictors of the wave of the future for eBay. Sellers need the old eBay but eBay doesn't need/want the old sellers.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: steffi21

Mon Feb 4 13:34:45 2008

Sellers need to be able to leave negative feedback in order to alert other sellers of potential problem buyers. If the buyer or seller is genuinely honest and forthright, that is shown in their feedback history. To take away the checks and balances of the seller and give the buyer absolute control, is devastating to honest sellers. Another,scenario is that an  unscrupulous seller of like inventory can purchase an item from a seller,demand immediate shipment, break the item, send it back and then give negative, false feedback without any recourse on the sellers part. The depth of unfair business practices will run deep and destroy many of the mom-n-pop sellers, upon which eBay was formed. Is there any validity to the rumblings that eBay is trying to purchase Japan-Yahoo and once that occurs, eBay will court only big-business sellers, thus, eliminating the small venue sellers? These new rules are predictors of the wave of the future for eBay. Sellers need the old eBay but eBay doesn't need/want the old sellers.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Garbanzo

Mon Feb 4 13:42:47 2008

Why is it that anyone who disagrees with Ming and the like are automatically labeled as eBay trolls or shills?  I don't work for eBay and have no other affiliation other than as a seller and buyer.  I'm entitled to my own opinion, just as you are.  I happen to think this uproar over feedback is overblown.  That's my opinion and I'm entitled to it just like you are entitled to yours.  It doesn't make me an eBay shill to offer a different viewpoint.  I'm not saying eBay is perfect.  Far from it.  But I don't think this feedback thing is a big deal.

I also think there's a lot of childish behavior here, like participants in the boycott threatening sellers who disagree and choose to sell on those dates.  People, we need to act like the professional business people we are or else we're just making it easier for eBay to dismiss us.  I can see them rolling their eyes at us and laughing at our concerns, since they won't have any respect for people who whine and stomp their feet like a toddler having a tantrum in the supermarket.  Get real!

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Laura

Mon Feb 4 13:45:56 2008

Ming the Merciless
Don't worry; we know when imposters pose as you. They can never capture your writing style. But thanks for alerting us anyways.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Steven

Mon Feb 4 15:06:29 2008

I have been a silver powerseller for the last three years and in all honesty have made little or no money.
This new FB and increased fee structure will really do it. Example I sold a $70.00 item but when I checked the buyers FB he had left neg for 5 of the sellers out of a total of 10 purchases.
I e-mailed the buyer stating I did not want to do businesss with such a person and refunded their moneys.
I called Ebay asking why this buyer had not been suspended as she was obviously  mental or a troublemaker.
Ebay investigated and after a few days sent a e-mail saying they could not see anything wrong with the buyers account.
Insane?
I cannot quit Ebay as I have inventory.
I recently refinanced to pay off debts incurred from this fiasco and the toll it has taken on my life abd health has been immeasurable.
There is a special place in HELL reserved for Whitman Cobb Omydar etc.
Just my two cents.
Regards Steven

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Larry J.

Mon Feb 4 15:11:22 2008

Get the word out!

Confrence Call
Ebay to Debate Recently Announced Changes

http://www.tamebay.com/2008/02/ebay-to-debate-recently-announc
ed-changes.html

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: NYNikeMike

Mon Feb 4 15:35:28 2008

Sellers did this to themselves. The amount of sellers who leave retaliatory negatives to buyers, then attempt to mutually withdraw caused these changes. If a buyer paid promptly, and then the seller somehow screwed up and got a neg. left for them, then in return left a neg. for the buyer (who paid promptly) they caused this to happen. This practice was common on eBay and we all know it. Sellers caused these changes to happen.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Mon Feb 4 17:02:18 2008

Listen up, all you 'whining, crybaby' buyers:

Paying promptly is scarcely the only criteria that should be considered when leaving buyer feedback.

I've had buyers deface and otherwise intentionally damage items in order to return them so to circumvent my return policy. Transactions are NOT complete until the buyer receives the merchandise. I should NOT be compelled to leave positive feedback for such a buyer.

3. Should I be compelled to leave positive feedback for a buyer who made numerous purchases from multiple sellers within a very short period of time who then charged back everything he paid for with a credit card and wrote sellers bad checks for the remainder?

2. A buyer leaves glowing feedback only mistakenly clicks on the neutral or negative feedback button by mistake, admits this is the case, yet refuses to correct it when the means are available to do so. Should I be compelled to leave positive feedback for such a buyer?

4. And all the post sale horror stories sellers have written about here. Unfortunately, as the economy worsens, fraud has become an increasingly common problem aand these new ebay policies do nothing but punish honest sellers and aid and abet criminal buyers.

Here are actual steps in an ebay transaction:

Purchase is the FIRST step.
Payment is the SECOND step.
Shipment is the THIRD step.
Receipt of item is the FOURTH step.

This cretinous new scheme of ebay's is tantamount to a buyer being forced to leave positive feedback once a seller sends them a confirmation number showing proof of shipment regardless of whether they ever receive it and whether they receive what they ordered.

Whether we like it or not, the law is clear -- sellers are responsible to getting the product to the buyer so the law doesn't consider a mail order transaction complete until the customer has received the item.

Ebay's alleged and rather laughable line of reasoning is another example of their self serving business philosophy that DELIBERATELY screws over sellers.

The only thing ebay is interested in is relieving you of as much money as possible as quickly as possible and as often as possible BY ANY MEANS NECESSARY.

As a corollary, ebay and PayPal devise new ways nearly every month to transfer as much as financial risk and liability to sellers as possible while decreasing their risk and liability.

Of course, as the ebay ship slowly sinks, ebay is literally obsessed with making money as quickly as possible from sellers so naturally they would think prompt payment should be the only consideration.

It wouldn't surprise me at all that in some point in the near future, ebay will charge our credit cards or force fee payment on a daily and weekly basis depending on how you pay.

So the Donna Hoe is ''sincere.''

I agree. He's ''sincerely'' interested in ruining your business for the short term gains he so desperately needs.

Ebay isn't interested in any thoughtful solutions to the problems THEY created because they were just too damn greedy to police the site and eliminate bad sellers and buyers because they were too busy collecting fees.

Thoughtful translates into time, and ebay is running out of time so they chose the easiest and quickest avenue for THEM and to hell with their most of their seller 'community.'

As usual, they're interested only in quick, cheap, and dirty 'fixes' in order to raise the price of their generally sagging stock.

For ebay to announce they've ''lowered'' fees is consumer fraud -- and hardly the first case of less than truthful disclosure relating to fee increases -- and I encourage everyone to file a consumer fraud complaint about this and other ebay and PayPal issues with your state attorney general.

If the state attorneys general would take a thorough look at how ebay operates, I believe the resulting law suit could be nearly as sweeping as the tobacco settlement.

But in the meantime, all you 'crybaby' buyers consider this: leave me a provably undeserved negative or try to scam me, and you'll either have a cop at your door, you'll see your payment delinquency in your next credit report, or I'll see you in court or maybe all three.

You'll have to hire an attorney and I won't :-)

I suspect you're part of Arnold's legion of girly men who act like bullies over the internet and crumble like stale bread in person.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Ming the Merciless

Mon Feb 4 17:33:05 2008

Another aspect of this entire feedback debacle is another hamhanded effort by ebay to dictate sellers' return and shipping policies.

As someone so astutely pointed out here earlier, one of the schemes ebay wants to use is to compel sellers to include 'free' shipping.

Offer 'free' shipping and you'll soon find out it's a losing proposition because the shipping cost has to be included in the cost of the item. If you have to list the item several times, ebay gets more front end fees and more back end fees.

Ebay is also attempting to force sellers into a return for any reason anytime return policy.

I think it's problematic whether ebay can legally manipulate their policies to for force sellers into involuntarily adopting 'free' shipping or a free for all return policy.

Geez, I *despise* these people!

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