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AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner
Sponsored Link

Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


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Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
This user has validated their user name. by: Ming the Merciless
       
Fri Feb 1 00:57:17 2008
Gary Buck:

Any relation to H Buck, ebay powerseller rep out of Salt Lake City along with Rebecca the crack stores adviser?

What a helpful constructive post, ''Gary.''

Methinks you just eff'ed more than just a little!

Another supremely illustrative example of an ebay donna hoe and how much they care about their customers, ebay sellers.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Debra
       
Fri Feb 1 01:27:49 2008
I think someone needs to come up with another selling venue very fast.  I believe you would have alot of sellers joinging you.  Ebay has really changed, and is pushing their faithful sellers out the door at a rapid speed. Yet, I can't help but believe they think it will blow over, and things will go on as usual.  I am looking for another place to go,and I also have a web site.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Cheryl
       
Fri Feb 1 01:37:21 2008
The issue that sellers have with ebay is not that they raise fees.  It's that they don't listen to the majority of their sellers.  They listen to the top Power Sellers who are heavy hitters, mostly dropshippers.  Not the mom and pop antiques and collectibles dealers that built ebay into what it is today.

The crux of the matter is that ebay is making tremendous steps to cater to those Power Sellers and not the small time sellers.  That's fine!  It's their choice to move their business in that direction.  But they don't come out and say that.  They take these underhanded moves to shove us out of the way and make it impossible for us to do business.

As a single individual offering hand picked antiques and collectibles on ebay I cannot compete with sellers who have warehouses full of inventory and employees listing, packing and shipping their items. The top percentage of Power Sellers can absorb what ebay is dishing out in feedback changes, fee changes, funds being held by paypal and all of the other policy changes they recently implemented.  But the other 80% of ebay sellers like myself cannot conduct their business under those conditions.

It would seem as though the logical step would be to find another avenue for selling.  That is easier said than done.  ebay still has the majority of the market attention and by the time another site can fill in the vacuum ebay is creating many sellers will be out of business.

I, for one, will never sell on ebay again.  And it will take something very special for me to buy on ebay.  These changes aren't just hurting sellers.  They are crippling the potential buyers also.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: mavrikk
       
Fri Feb 1 01:55:33 2008
Why are these people interpreting this as ONE WAY???

  ''But sometimes sellers retaliate for poor ratings by giving a buyer a bad rating. Retaliatory ratings by sellers have risen fourfold in the past several years, Lieberman said.''

What about the BUYERS who post retaliatory negative feedback when the seller doesn't get paid and loses money on their listing being closed by a fraudulent buyer?????????
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: A hill too many!
       
Fri Feb 1 03:24:45 2008
This latest move by eBay really magnifies the fatal flaws with their auction system. The main flaw, that is clearly evident as an avid eBay buyer and seller, is the Feedback Forum.

The flaw was only a minor speedbump that laid before the seller and buyer, which tolerably jarred their relationship from time to time. Now the masterminds, or lack of, at eBay have made that speedbump into a mountain (the slopes of which are slickened by the poorly hidden increased fees for most sellers) that many are not willing to traverse.

The journey over this terrain can and will be fatal for the courageous (thin line between courage and stupidity) sellers that try, ambushed by retaliatory or just hooligan buyers.

I can hardly grasp the absolute idiocy of eBay to create these life threatening policies. There are but two ways to look at them, the decision makers that created these policies really are morons or the hideous moves are intentional to create a downsizing effect on the company. They want to cause their buying/selling volume, stock price to drop in order to cut down the company's size or manipulate stock acquisition??? If this is the strange case it is a dangerous gamble and I think a major lack in foresight at the growth of their competitors. My gosh, Amazon and other online selling sites must be just licking their chops with all of the business coming their way.

As a seller I must consider that hazardous moutainous crossing and, after hearing some of the scary terrorist type buyer's comments in this blog, I choose to conserve my reputation as an honest seller and move to safer pastures. My move is dependent on if that mountain, that seperates buyers and sellers, shows no signs of eroding.

I will participate in the seller boycott Feb. 18-25th in hopes that this action may smarten up the eBay kingpins to fix their main flaw, the Feedback Forum, restoring that level playing field that we loved so much. I hope to continue playing in the eBay game.

EBay, plow down that mountain!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Sue Larkin
       
Fri Feb 1 03:46:55 2008
I'm a 9 year Powerseller w/ 99.9% rating but I WILL join the boycott in February. I will use the week to finally work on my website, sign up for other auctions and sales forums and add things to my antiques booth. I never take the time to do these things because I'm always writing for eBay listings. This is a good opportunity for me and to do something to possibly help the ebay seller community.

I can't say I will never list anything again on eBay because I sell such odd antique things it is the best place to get the exposure BUT I will change my policy of taking returns for any reason. At this point, sellers will be held hostage by buyers so there is no reason to offer exceptional customer service and sometimes lose money on shipping just to keep buyers happy.  I'll continue to be honest and truthful, but from now on, if someone wants to leave a negative or neutral, I guess they'll just have to go ahead. I don't think it's worth knocking ourselves out to possibly get a 5% FVF discount. The 15% is almost impossible so I will spend my time doing things that are valuable to me, not to the buyers or ebay.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Tony Johns
       
Fri Feb 1 04:55:51 2008
First off, we are on board with the boycott this month. We are putting 1 week of average eBay fees into ad words.

Second, Bidville looks like an awesome auction site. Isnt this the second biggest one? Lets just move there and be done with eBay. If Bidville gets 1000 new sellers, watch how many buyers move there.

Finally, eBay's SMUG reaction to sellers concerns about the feedback change and fee increase is OFFENSIVE.

We pay you $1500 a month and you dont care about what we want. So I say...good bye and go screw if these changes stand.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Stefanie
       
Fri Feb 1 07:03:17 2008
Like everyone else is saying, this is ridiculous.  Previously, buyers had to think long and hard before leaving a negative.  Obviously, if they were truly screwed over, most left negative FB regardless of the consequences (I know I did in a couple of situations).  On the other hand, if the problem was something minor like shipping taking a little longer than usual or a minor misunderstanding, they would actually try to talk things out.  Now, there is absolutely no reason for a buyer to try to sort things out.  They can just leave negatives whenever they feel things were less than perfect.  
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Michael Nowland
       
Fri Feb 1 07:52:12 2008
Sounds like a great idea the boycott and yes sellers should be able to leave feedback just the same as the buyers so we can warn others of NON Paying buyers and stop painting all buyers as the honest ones there is also honest sellers here as well
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Links Jason
       
Fri Feb 1 09:35:05 2008
Link to Q&A session:
http://www.iian.ibeam.com/events/pmtv001/25431

This is a wopper eh?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Lee
       
Fri Feb 1 10:00:55 2008
E-bay needed a Whipping Post Boy to blame for there mismanagement,so it was logical to blame the seller for everything not going perfect in this un-perfect world we live in.E-bay says buyers are not buying anymore.That's why changes were needed.Wrong Answer. Gee Wiz ,we are in a recession.Most people out there are trying to pay there daily bills and survive. .Most of us sellers are also buyers to. I will take a wait and see attitude.Will not list on e-bay during dates I have seen indicated.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Links Jason
       
Fri Feb 1 10:23:51 2008
What ebay has to say about the new changes

http://www.iian.ibeam.com/events/pmtv001/25201

should have said screw the little seller
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: The Big Picture
       
Fri Feb 1 11:18:23 2008
Ebay a monopoly? Well, after looking into alternative auction sites for the past two days, it sure does appear that way.  Bidville, ibid, ubid, waggle, etc; are just so miniscule in comparison.  Overstock is an option, but it's a bad option.  I've listed there before and my items would just sit there.  So, if you're used to selling and making profits on eBay, don't expect to see the same kind of sales/profits elsewhere.

So, what is the best alternative?  The Big River?  Last time I checked they were not an auction site.

I've come to the nightmarish conclusion that we have to take back what is ours.  We, the sellers and buyers have made eBay into the GIANT that it is today.  IT IS OUR COMPANY!!~  Unfortunately, some pinheads in the executive offices don't see it that way.  Make your voice heard!  Remember, if we lose this fight, there are no feasible alternatives out there.  

In conclusion, if we do not prevail, we can all look back and say that we gave it our best shot.  We tried to save the company that WE built!

Call eBay, email the media, boycott 2/18 - 2/25, picket the headquarters in San Jose, and as Nancy Reagan used to say:  ''JUST DO IT.''

eBay Headquarters:

eBay Inc.
2145 Hamilton Avenue
San Jose, California 95125

PayPal Headquarters:

eBay Park North
2211 North First Street
San Jose, CA 95131
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: conductoroflove
       
Fri Feb 1 11:30:35 2008
Dear Ebay
I am a power seller and never received or gave a negative. If you really care about us, please reconsider now. You have over 700 hits on this subject in just 3 days, don't fix what is not broke.
Thanks for you time.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: John
       
Fri Feb 1 11:53:08 2008
I don't think this will cause a mass exodus but instead a slow leak.  Sellers will slowly either stop selling or move to other venues.  Small sellers will just stop selling after they get a few non-legitimate negatives or get a bad buyer hold them to feedback extortion and larger seller will start moving to other venues.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Terry
       
Fri Feb 1 11:54:45 2008
START AND ORGANIZED PROTEST AT EBAY LIVE!!  Spread the word.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: John
       
Fri Feb 1 12:01:36 2008
The new feedback policy IS unfair.  Talking to local sellers I have become aware that many sellers are unaware of eBay's new feedback policy.
Write about it!  Start a blog about it! youtube a video about it!  and yes LETS ORGANIZE A PROTEST AT EBAY LIVE!!

Also call eBay radio and let them know how you feel.

http://www.wsradio.com/internet-talk-radio/network.cfm/st
ation/eBay-Radio.html

Spread
the word.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: The Big Guns
       
Fri Feb 1 12:08:36 2008
Don't forget about press releases.  There are many free online press release sites.  Lets get the word out by submiting press releases.

Here is one site:

http://www.free-press-release.com/

There are others just google - free press release
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Alex
       
Fri Feb 1 12:10:03 2008
This is how to get the news spread.

Copy and paste this to every chat board you can. Send as a press release also to all the media.

*IMPORTANT NOTICE*

Worldwide eBay Boycott February 18th through February 25th, 2008.

We the concerned eBay buyers and sellers on eBay are protesting eBays announced new fee increases and feedback policy changes. We do not believe that these changes will have any positive affect for buyers or sellers and will result in increased prices, less choices and disharmony within the eBay community.

We also are in complete agreement that eBay's policy of allowing dogs and cats to be sold on eBay in China for slaughter purposes is both cruel and inhumane and must be stopped immediately.

We urge all people's to not shop or sell on eBay during this worldwide boycott.

Please spread the word.

Thank you.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Alex
       
Fri Feb 1 12:11:37 2008
This is our new slogan for eBay.

"eBay gets a big fat NEGATIVE. Outrageous fees, terrible customer service and definitely ITEM NOT AS DESCRIBED."
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