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Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner
Sponsored Link

Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


Reading AuctionBytes Blog: Upcoming Changes to Feedback on eBay
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Readers Comments

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Lisa
       
Wed Jan 30 23:19:31 2008
OUTRAGEOUS.  It is not just about non-paying bidders.  Sellers will be stripped of their only bargaining chip against buyers using feedback extortion to demand unwarranted refunds.  
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: justme
       
Wed Jan 30 23:46:38 2008
http://www.youtube.com/watch?v=8JxdhKjVPlU&NR=1

kinda silly
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Carie
       
Wed Jan 30 23:56:31 2008
I dont sell much and when I do sell Ebay has become a very digusting place WITH THEIR FEES.  Ebay has somehow encouraged people to give shipping for free so You can sell items faster BUT IT DOES NOT WORK. I have tried selling things very very cheap and people dont want to bid. Yes, they will eventually be shut down because of their greedness in listing fees.  How terrible that something that was a bright idea has turn to only GREED FOR EBAY!!!! How are you going to find out if the person is a good seller or buyer.    This is the most ridiculous sample of executives creating new ways for a company to grow.  They will go down and down!!!  
:(
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: auction-guru
       
Thu Jan 31 00:09:48 2008
Here a good example that will NAIL US down the road, no thanks to eBay & USPS!!!!!!!!!!!

I shipped this item on 1-14 & the buyer kindly (for now) ask where her item is...ck this package leaving from Nash. TN to GA. Should have been a 2 day delivery easy! & I shipped this day of payment reception. Now...how are we going to protect outselves from UNFAIR F/B??????

Label/Receipt Number: 9101 1288 8230 0134 1377 63
Status: Processed

Your item was processed and left our NASHVILLE, TN 37230 facility on January 14, 2008. No further information is available for this item.


Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
This user has validated their user name. by: Ming the Merciless
       
Thu Jan 31 00:24:25 2008
Regarding USPS shipping snafus:

USPS internally tracks packages by insurance numbers regardless of which kind of insurance you purchased.

Before Christmas, I had a Priority Mail insured package addressed from my state to Alabama (typically a two day trip) that ended up more than 2000 miles from the addressee. The only way it was located was through the insurance number. This is an advantage of using USPS insurance because you normally can locate a package. If nothing shows in their internal computer system which BTW is not available to the public online, it's make a lot easier to file and get reimbursed through the insurance.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: the ultimate hack
       
Thu Jan 31 00:35:40 2008
Forbes has posted an article today telling people to bet on ebay dropping, they recommend for short term betting it will go down to $22, and he says you could even go lower if it's a long term bet. So, you might not have to wait for our hack in may to make money on short bets, might as well join Wall Street and make money betting against now. Don't say you weren't warned if you own stock. Here is the link:

http://www.forbes.com/finance/2008/01/30/ebay-horowitz-wh
itman-pf-ii-in_ah_0130soapbox_inl.html

The
article also mentions google checkout is offering -zero- fees for a few days, plus other incentives for you to dump paypal. Turns out Sergei is reading this thread after all. Can you use google checkout on ebay, or does ebay nerf your auction? I would dump paypal in a heartbeat, oh please paypal can you earn interest on my money for 21 days since I sold a 'krell' amp that happens to be real, but some of them aren't (and why wouldn't a scammer want to earn 5k a pop, it's sad but true), and this category is littered with idiots that don't pay? Pretty Please? Nice to see Wall Street is reading these threads, or their own intuition, it doesn't take a scientist to realize that pez dispensers are out (which is the reason we are all here), but a silk dress from China sold for .89 cents and 39$ shipping is in! and they have 20k feedback, whooopeeee! And they get 15% off, but my audiophile equipment gets raped in fees since I upgrade my equipment after a few years, whooopeee! If anyone sells audiophile equipment, try audiogon.com, although your Pioneer might not sell there, your Klipsch sure will. Enjoy your short calls on wall street, wish I could join you but i'm just your poor average EX seller that used to sell hard to find audiophile equipment, making less than what I paid, but I guess i'd rather sell it on audiogon.com, I pay $6 to list an item with pictures for a whole month, no fvf. You have to wait for a buyer, which takes patience, but you don't need to take ulcer medication either. Tell us how much your short call made you please! We would love to know.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Alex
       
Thu Jan 31 00:44:00 2008
I like your ideas there no fear. that's what I am talking about. We need to think outside the box a little. Emails to all of these people is a great idea.

I wish I had more time to write a detailed item by item synopsis of all the pros and cons and refute the statements that Donahue has made. We could then incorporate all of that in anything we send.

Buyers like 2 fellas have no clue and I do not want to waste the time pointing out all of his innaccuracies.

I am sure there are buyers who have had their fair share dealing with bad sellers, but the fact of the matter is that these new eBay policies are going to hurt all sellers big and small which in turn is going to limit the choices the buyers have and hurt them also.

eBay does not operate in a free trade environment as many sellers have learned the hard way. the rules are not the same for every seller.

The smaller sellers who offer the enormous amount of niche items will be the ones most affected by these new policies as the items they are selling are far more likely to have blemishes, imperfections, etc.

The point of all of this is that there are far more going on in the grand eBay scheme.

I would think that all eBay buyers should be upset with this also. eBay wants to be like Amazon. Well there is already an Amazon. And Amazon does have a lot of restrictions when it comes to say selling books missing a page, or soiled, etc. How about if you are in-house producer of movies or software, etc. On Amazon you have to have a UPC Code. Do you know how much those cost per item? So the point is that Amazon has it's own issues too.

If I was an eBay shareholder I would be very concerned about the direction eBay is taking. eBay was about finding "IT". Items you couldnt find anywhere else. These eBay execs are going to ruin what was once a great idea.

Other sites are going back to the basics and not ripping people off the way eBay is doing. They have been gouging us for years and it's about time we stand up and tell them

"WE ARE TIRED OF THIS AND WE ARE NOT GOING TO TAKE IT ANYMORE!"

If anyone wants to talk about a bad seller let's talk about good old eBay itself. Outrageous fees, terrible customer service and definitely ITEM NOT AS DESCRIBED.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Just Another Ebay Victim
       
Thu Jan 31 00:47:16 2008

EBAY'S STOCK PLUMMETING
...Bail out NOW !!!


from the FORBES.com website...

''(Do Not) Buy It Now: eBay To Get Even Cheaper''

''The timing of Whitman's departure could not be any worse. It translates more as an ''exit, stage right,'' than a graceful departure toward a comfortable retirement. It may be a signal to shareholders that there are more problems lurking beneath the surface--and an indication that this earnings report is simply the horns blaring from the bell-buoy warning ships of the imminent danger ahead.''

The Forbes website link is below.

http://www.forbes.com/finance/2008/01/30/ebay-horowitz-w
hitman-pf-ii-in_ah_0130soapbox_inl.html
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Polly
       
Thu Jan 31 00:56:22 2008
One place sellers of antiques and collectibles can go is Ruby Lane. Its not an auction site but it does have a very nice selling platform. I think there are a couple of restrictions. Last time I checked you had to list at least 10 items to start, no less. And most items have to be priced over $100. Not a big deal for most of us. I had considered selling there before but figured by the time I got the ads done I might as well put them up on eBay. It's safe to say that I don't feel that way any more.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Alex
       
Thu Jan 31 01:03:11 2008
What I am finding very hard to understand is the why and the timing of this absurd new fee structure and FB system.

Did the execs honestly not know what the reaction would be? Did they honestly think that raising the fees and driving sellers and buyers away would help their stock? Does someone actually want the stock to really take a nose dive so they can buy it up and control eBay?

Have they been reading the news lately? The country is in a recession. Raising fees will cause sellers to raise theirs and then the customer ultimately pays more and then buys less. A vicous cycle but that's the way it is.

It really has me wondering.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Polly
       
Thu Jan 31 01:22:21 2008
***************************************

Regarding the Petition proposing Google Auctions...we're at 6,034 signatures and counting!

HERE'S THAT LINK AGAIN. If you haven't signed the petition, you'll want to:

http://www.petitiononline.com/ga05/petition.html

***
************************************
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Powers Sellers MIA
       
Thu Jan 31 01:25:15 2008
I have been reading posts for 2 days now.

WHAT IS THE PROBLEM,,,REALLY????????
Think about it, EBAY had a huge rate increase, and since then stock has continued to go down. SELLERS LEFT THEN!!AND CUT BACK.

Maybe its a reality check I needed.

Then have another rate increase!!! WTF

Powersellers will get discounts,,,, RIGHT. Dont kid yourself. It will be Impossible to be a powerseller??? The new FB will take care of that.


eBay is scrambling, If they want to save this site, why not ask the professionals,,,,us? We have endless hours and all the information to save what in my opinion is going under, the stock alone shows an ongoing decline.

They do not understand WE brought our businesses to eBay, WE can take it away. We do want the best for eBay, the best for buyers and sellers.

Insanity- doing the same thing over and over expecting different results. The last rate hikes didnt help you? COME ON.

The reputation of my business has been important to me, I have 6 negs over 10 years, they are quite funny if you read them. The FB as it stands is not perfect,,,but it does give us usable information. I use it all the time.

Most of us Powersellers will be missing in auction,,eBay's at least!!

I will no longer post FB,,,whats the point. If I have to it will be capital letters. And will be only for a short time while I switch over.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Times
       
Thu Jan 31 01:53:40 2008
Read this its in the NY Times.

http://www.nytimes.com/aponline/technology/AP-EBay-Fees.html?s
cp=2&sq=ebay&st=nyt

Here
are some parts.

Under the old rules, for example, selling a purse at auction for $25 would have cost the seller $1.91, including 60 cents for listing the item plus eBay's commission of $1.31. Under the new structure, the seller would pay $2.74, including 55 cents to list the item plus a higher commission of $2.19.

''It's too little too late,'' said Steve Grossberg, one of eBay's top 100 sellers and the founder and president of the Internet Merchants Association.

Grossberg, a Florida-based vendor of video games, spoke by phone from a conference of 200 of North America's top eBay sellers in Washington, D.C., where incoming CEO John Donahoe announced the fee changes Tuesday. EBay makes 80 percent of its revenue from the top 20 percent of its sellers.

''I think you are going to see a listing decrease, you are going to see some sellers leave the site or pull back quite a bit and think of other ways to make revenue, and it's going to backfire,'' Grossberg said.

Amazon already has ''cherry-picked'' a lot of eBay's high-volume sellers, Steiner said.

EBay shares fell 75 cents, or 2.8 percent, to $26.12 Tuesday.

I want to know, Where is Grossberg going??? AMAZON???


Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Apple Pie
       
Thu Jan 31 02:39:35 2008
I have been weening myself slowly away from eBay for the past 6 or 7 months but now I believe that it's time to put it in high gear! Amazon sales have really been good since last fall and their system of paying their sellers sure beats fighting with eBay buyers!

Count me gone soon, but I'll still be a buyer & I'll be happy to leave negative feedback for any glitch that a seller might slip my way. Before this new rule I had to just grin and bear a poor seller because I thought that I didn't want to tarnish my 100% rating.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: dennis m
       
Thu Jan 31 04:14:40 2008
This new Idea for feedback I ridiculus, To allow the buyer all the power in a transaction Is wrong. And even though im no power seller yet (and now wont be because im done with ebay) I cant see were Im ever going to be now with this crazy new system idea
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Mark Colclough
       
Thu Jan 31 04:39:04 2008
Hi as a 6 year veteran with a 2916 100% feedback with ebay, I am now more than ever hacked off with the seller (who pays there wages)after bending over backwards to sell as honestly as possible to find that now we are being dumped on AGAIN!! by Ebay from a very great hight, I soppose in ebays eyes there are no bad buyers are there!!!! . my answer in future , start another seller id from scratch , sell items and just let the negitives roll in as they will , shut it down and start again, after all no body really looks at feedback before purchase do they ?? , and keep on and on with different id's leaving your main id untouched untill they see sence. I wont stop selling on Ebay as I will consider it a new challange called beat the buyer and Ebay at its own game HISSING PEOPLE OFF
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Glen
       
Thu Jan 31 05:13:28 2008
Hello Ina,
Wow, I woke up in a really good mood and was looking forward to a great day.
As always, I was looking forward to reading your informative email.
Then, the truth is revealed.
While it looks like most has been said on this forum post about the pure stupidity of the newest feedback revision, I will add my two cents worth to it and realize that eBay does not care what we take the time to write.
It is about the money.
EBay entices sellers with the prospect of 15% back for 4.8 or higher rating.
I maintain a 4.9 on all except shipping cost which is a 4.8.
I ship within moments after the auction ends in most cases and only have a 4.9 while the cost of shipping is so low, I normally lose money on it and it is only a 4.8.
Many sellers who give free shipping are much less than that.
So, I am thinking, what can I do as a seller to make sure that I maintain a 4.8 or above?
Ideas were coming together to make sure this happens.
With the news of the seller's non-ability of leaving a neutral or negitive, this is now all changed.
Once the buyer has all the so called power over a transaction - watch the rebates for a good seller go south in a heartbeat.
It appears that eBay is waving a piece of candy at the children with no intention of ever having a seller that will receive the 15%.
I perceive that it will be very hard to even maintain the 4.6% to receive the announced 5% rebate on the end of the auction fees.
The reds will light up the feedback board.
Look for the unpaid auction process claims to increase dramatically.
I had reduced my active listings somewhat due to the high cost of an auction.
One must consider the overall cost of an auction and the projected cuts are actually a price increase.
All it takes is a few bad buyers, and they are out there in force, to simply take the initiative out of many sellers.
The feedback system is a scam and needs to be revised immediately but this borders on lunacy.
I can tell you now that when the new policy is initiated, my listings will be reduced.
Look out for the car deals to dwindle as it is rare that any buyer is really happy with a car deal.
Even those who buy at a local lot will have something to complain about.
I have bought a couple of cars on eBay and while they were not perfect, they were okay and I accept the fact that they are used.
I was really looking forward to the “price reductions” and was going to list many new items once it was in place.
After looking at the new fees, I was ready to tolerate the overall increase in fees (disguised as a price reduction) and had almost 1000 auctions with an average starting price of $59 ready to launch as soon as the new fees were announced.
Well ladies and gentlemen, guess what?
I am now going to revamp the text to remove any reference to eBay and simply list them on Amazon.
EBay is in a downward spiral and I think the parachutes are going to fail.
Sad case I think.
Selling on eBay since 1998, I have had fun so to speak, but it is now going to be really hard to have the enthusiasm for selling.
One thing it appears that eBay is forgetting is the seller is their customer and as they have invoked many times, they are the venue.
The buyer is the seller’s customer, not eBay's customer.
Goodness, what are those folks out there in the Golden State smoking?
Why has eBay chartered a course that is increasingly hostile to the seller?
Yes, the seller is eBay’s customer, not the buyer.
It looks like my dreams as a seller are gone for 2008.
Power seller that I am, it appears to be over.
This is not Kansas, Toto.
Enough said and who listens anyhow?
Ina thanks for the soapbox.
Regards,
Glen
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Just a Seller
       
Thu Jan 31 06:59:26 2008
Ebay takes a huge gamble.
With the new changes (as well as with previous ones) they make the marketplace a perfect place for buyers. These buyers are protected by the new feedback system and also by paypal's chargeback system.
The thought behind this must be: If we create a dream place for buyers, sellers will pay and tolerate what ever we put on their plate.

They forget many buyers are sellers too and that a lot of money that is put into purchases is the money generated from previous sales.

If buyers will not flood the market with a LOT of money the fragile assumption ebay is relying on will prove to be the worse descision ever made.
Sellers will stop listing. Not dramatically as  stated by so many here, but rather as a natuaral evolutionary process. We will sell less and pay more, so we will list less, and only the most profitable items. Diversity will be much less than it is now (a now is NOTHING comparing to what it used to be) and buyers will buy even less.

All in all the fee increase and the feedbacks changes look like a desparate move of a dumb dinosour. Not anywhere close to the lightness and elegance ebay once had.

What a shame. I realy used to love ebay.....
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: rose777
       
Thu Jan 31 07:04:27 2008
eBay is saying that this is a change:

''Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process''

This is not a change.  It has been that way for a very long time.  eBay considers a row of dots.............to be a response to an Unpaid Item Process.  I know because it happened to me just last week.  The non-pay bidder left ........... in the dispute and can now leave negative feedback and it WILL NOT be removed by eBay.  

eBay you need to be HONEST with your Sellers.  Do you think we are dumb?  OR perhaps you are so out of touch with reality that you don't even know what your policies are.    
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: rose777
       
Thu Jan 31 07:13:38 2008
''eBay said the current system prevents buyers from leaving honest Feedback as they fear retaliation from the sellers if they leave a negative. ''This makes it hard for buyers to distinguish between sellers while making bidding or buying decisions. In addition, when buyers receive negative Feedback, they reduce their activity in the marketplace, which in-turn harms all sellers.''

NOTE TO EBAY: There is not a Seller out there that wants to give negative feedback much less ''retaliation'' feedback.  Most sellers DO NOT leave negative feedback for rude, hostile, bully, non-paying, lying and scam Buyers UNTIL those Buyers try to destroy the Sellers good reputation by leaving a brutal negative.  eBay did you think ALL Buyers are saints?  Wow, you really do need a reality check!
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