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Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner
Sponsored Link

Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


Reading AuctionBytes Blog: Upcoming Changes to Feedback on eBay
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Readers Comments

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: hrtop23
       
Tue Jan 29 09:24:27 2008
When its leveraged for one side (the buyer or seller) IT WILL BE ABUSED.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Cheesed Off
       
Tue Jan 29 09:26:46 2008
Come in number 1 your time is up !!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Lee
       
Tue Jan 29 09:28:50 2008
How will we know which buyers to block if buyers can only receive positive feedback.  The negatives for non payment are the only way to know.  Get rid of feedback and go to stars only.  If they actually impliment this I will NEVER leave feedback again.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Dave
       
Tue Jan 29 09:29:57 2008
There have been some eBay sellers leave eBay already and start their own auction sites. Unfortuneately their business model didn't fit mine. For the last 6 months I have been studying auction sites and software. It would not be hard for a group of eBay sellers to start another well designed and functional auction site. Perhaps with a buy in so that participants could have a vested interest in the site. Food for thought.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Sally
       
Tue Jan 29 09:30:04 2008
Sellers will be leaving eBay in droves if they truly enact these new feedback policies.  Amazon is attracting so many former eBay sellers and more will seek that and other alternatives as a result of these proposed changes.  eBay has gone too far this time in its continuing attack on sellers.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: zeak
       
Tue Jan 29 09:30:05 2008
ask him if he expects sellers to start suing customers for liable? ask him if he thinks its a good idea to get the courts to start removing unwaranted negatives
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Sally
       
Tue Jan 29 09:30:09 2008
Sellers will be leaving eBay in droves if they truly enact these new feedback policies.  Amazon is attracting so many former eBay sellers and more will seek that and other alternatives as a result of these proposed changes.  eBay has gone too far this time in its continuing attack on sellers.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: conmor
       
Tue Jan 29 09:31:36 2008
That is RIDICULOUS. eBay sellers can have an opinion, but only a positive one... What's the point of making it fake? Another win for the buyer and a loss for the seller. I'm a seller and investor in ebay but what I'll be selling today is my stock.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: concernedsellerandbuyer
       
Tue Jan 29 09:36:02 2008
I have serveral questions that I would like addressed.

I see this as an oppoutinity for some seller now to "fabricate" good feedback.  How will this be addressed

It states that Ebay will address retalitory negatives or neutrals. Since this is handled poorly at the current time is ebay bringing on more staff to address the issues of sellers.

If a buyer chooses not to pay and a UPI is Filed. Does that remove the right for the buyer to leave any feedback. Currently it takes 3 UPI's for a bidder to be "punished". Will this change. I see if no change is made. Retalitory negatives for UPI's will become a very Real problem

We learn a buyers history through the feedback. This will no longer be an option. Will we be allowed to know how UPI's have been filed on this particular buyer. Since several can be filed over a period of time. I would peronsally like to know how many they have had over the period of time they have been on ebay.

What protection as a seller are you offering me?? AT this point I see none.

I personally sell an average of  45000-55000 on ebay every year. I spend 10000-25000 on ebay every year. you make your money from me as seller. Not a buyer.  

Think about what if you loose me As both
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Avia
       
Tue Jan 29 09:36:57 2008
So.... why bother to have feedback at all?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: kris
       
Tue Jan 29 09:39:14 2008
Since ebay isn't going to allow sellers to leave feedback, then they should give them the option to back out of a sale.

A seller should be able to look at the feedback a buyer has left for other sellers and then determine whether or not they want to complete the transaction.

If a seller chooses to cancel the transaction with the buyer, the buyer should not be able to leave any feedback at all.

They could have something that says how many transactions a seller has canceled just like they have how many bid retractions a buyer has now.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Jason
       
Tue Jan 29 09:41:26 2008
BAD IDEA, and 3 days? Come on, any one outside of zone 4 or 5 would not receive their package within 3 days, most of the time.

eBay is disappointing the life of their site, the sellers. I am seeing more and more sellers leaving ebay, and this will cause even more sellers to leave. Just my thoughts, I guess we will have to wait and see.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Maggie
       
Tue Jan 29 09:42:31 2008
Thanks eBay. You have just given me another good reason to leave eBay. Time to give other venues my sellers fees
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: JM
       
Tue Jan 29 09:43:03 2008
Wall Street thinks everything is fine at eBay and has well rewarded the insiders. If we want to get anything done about all this crap going on, reach out to the media and let the financial analysts probe into the discontent. That will lower the price of the stock, and the shareholders will be warned of the dissatisfaction. Boycott one day a month and publicize it. The only way for us to get through to eBay is with bad publicity. GIVE THEM NEGATIVE FEEDBACK! It's time for their skeletons to be brought out of the closet! If anyone has media contacts, it's time to call in a favor. Anyone up for an EBAY SUCKS CONVENTION this summer?
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Michael
       
Tue Jan 29 09:44:00 2008
I can't see what all the fuss is about.

I have over 6300 total feedbacks on ebay with no negatives.

I clearly state in my auctions that we will leave feedback as soon as payment is received as that's your part of the bargain kept.

It's then up to the seller to ensure the item is as described and shipped safely and promptly.

Out of interest the majority of my feedbacks say "great packing" and I only have the use of one arm!  Only one leg too but that's not relevant!

Yes there are some difficult buyers out there but as retailers that's part of life.

That's something some sellers forget - we are retailers and should act as if in a real life store.

I only sell antiques and collectibles so may have the advantage of generally dealing with more intelligent people.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: Ramy Habashy
       
Tue Jan 29 09:46:28 2008
Hi
If eBay would leave up all alone against the buyer I suggest that they would have done the following.

1. Automatically rate any purhcase after one month to a postive feedback if the buyer did not leave any. As most of the buyer are not focusing on the feedback.

2. Allo the seller to use Square trade or any other third part to act as a court at lower prices. Buyers will think if they will leave negative without having a real case.

Actually I don't know if this will be a benefit for me as a seller or not.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: conmor
       
Tue Jan 29 09:46:41 2008
Yes Sally, 'continued attack on sellers' is indeed what it is. This ebay platform is becoming so unstable. A stabile environment is what you must be if you want to keep/attract sellers. But yeah, the stock and growth is slowing and now the guys need to bring out some news... Like making the feedback system fake is going to help. You're making it worse! Stop squizing your sellers is a better move. Look at google, they haven't changed their basics in 15 years. Learn damnit!!
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: John
       
Tue Jan 29 09:46:48 2008
This is it for me.  I might even go out and buy Amazon stock over this (and may short eBay's stock).  Speaking of which, do any of you have experience with Amazon customer service?  Pretty darn great, isn't it?  How about eBay customer service, even if you are a top PowerSeller?  Without going into detail, I was simply ASTOUNDED at a recent experience I had with eBay customer service.  For such a profitable, well-established company to have the left hand not knowing what the right hand is doing does not inspire confidence.  As for this issue, eBay makes bad decision after bad decision and they are killing the geese laying their golden eggs.
Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: KKC
       
Tue Jan 29 09:48:23 2008
After selling on eBay for 10 years and putting up with years of intolerable changes being implemented by idiots that don't have a clue what it is like selling on eBay this is the final straw.

There are not enough adjatives that can describe Donahues imcompetancy for making these changes.

To date these change are the most illogical, absurd and unscrupulous of all that eBay has made that I've seen in the past 10 years.

I bet old Meg is laughing her a$$ off. Thinking to herself.. and they thought I was bad! Meg will be to afford to sit on her a$$ and laugh for years to come while making $600,000 a year.

And I thought Bill Cobb should have been titled Boy Blunder. Looks to me he doesn't hold a candle to Donahue.

No doubt in my mind Donahues an idiot and the only thing he will be in touch with on eBay is his wallet.



Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay
by: prying1
       
Tue Jan 29 09:49:24 2008
Please simply ask them if they have ever personally sold on eBay. Have they personally had a buyer rip them off then leave a negative? It happens more often then they want to admit.

At this point in time a buyers feedback is the only warning a seller might have of a crook using eBay to steal from them. The only means sellers have of knowing whether to cancel a bid and block them or not.

If they remove this means of sellers communicating with one another they must replace the sellers ability to warn other sellers of the thieves out there.

Perhaps a popup window for 'sellers only' that can only be accessed when a buyer makes a bid with a seller and can only be used by sellers that have completed a deal with the buyer.

There are buyers that are thieves as well as sellers...
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