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Tue Jan 29 2008 07:57:17

Upcoming Changes to Feedback on eBay

By: David Steiner

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Feedback on eBay certainly has taken a few left turns since Pierre's initial concept that allowed trading partners to rate each other. In probably the most dramatic deviation, Sellers will no longer be allowed to leave Negative or Neutral feedback for Buyers. There are some other changes, which can be found here: http://pages.ebay.com/services/forum/new.html but this is the most interesting paragraph:

What changes are being made to the eBay Feedback system?

There are five key elements to the new Feedback system being introduced in the first half of 2008:

   1. Beginning in February, buyers and sellers will be able to earn up to one Feedback per week from the same trading partner. Today, members may only affect each other's Feedback scores one time, regardless of the number of transactions between the parties. This change will both encourage repeat transactions and reward good service.
   2. Sellers will no longer be able to leave negative or neutral Feedback for buyers. This change will occur in May, 2008.
   3. Removal of negative and neutral Feedback left by members who are suspended or who fail to respond to the Unpaid Item Process (UPI).
   4. Positive Feedback percentage will be based on the past 12 months of Feedback, rather than lifetime, since it is most indicative of the seller's recent performance.
   5. Restrictions on when Feedback can be left:
          * Buyers must wait three days before leaving negative or neutral Feedback
          * Instead of 90 days, members will be able to leave Feedback for 60 days

----

We'll be speaking with John Donohoe later today, so if you have any specific questions, post them here before noon, and we'll try to incorporate the best ones in our interview.

Call 1-877-222-0856 and leave a 60 second message about what you think of these changes.

 

 


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Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: SCOREBUILDER

Tue Jan 29 18:14:00 2008

I THINK THEY RASED THE FVF AND ARE PRETANDING TO CHANGE FB TO SHIFT OUR ATTENSION FROM FEES.
LATER, THEY WILL PRETAND THAT THEY ARE BACKING OFF FROM FB CHANGES AND WE WILL BE ALL HAPPY AGAIN REGARDLESS THE FACT THAT THE FEES ARE NOW 17% HIGHER.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

This user has validated their user name. by: Bill

Tue Jan 29 18:18:27 2008

Here's a partial solution if eBay will not reverse this rediculous feedback change. If they would simply implement the 3 day waiting period AFTER the buyer clicks to leave a negative. Then automatically bring them to a form where they must communicate with the seller, letting him know what the problem is and give the seller the chance to resolve it. And only after 72 hours have passed will they be able to post the feedback. At least that forces them to give the seller an opportunity to react and gives the buyer some time to cool-off. It's just a band-aid, but at least it would get rid of the impulsive negatives that we're bound to receive.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: SSW

Tue Jan 29 18:22:30 2008

Well have been reading all the negative everywere and seems that a big jump for Amazon is in the works. Lets hope our Buyers follow the goods.With the publicity that is gonna hit the public over all this, pretty sure they will know were to go look.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: SCOREBUILDER

Tue Jan 29 18:24:00 2008

PLUS, LET THE  BYUER FIRST PROVE THAT THEY ARE THE HONEST ONES AND LET THEM GET THE STATUS OF NO MORE NEGATIVE FEEDBACK RECIEVERS BY KEEPING 100% POSITIVE FEEDBACK FOR THE FIRST 100 TRANSACTIONS

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Dumpebaynow

Tue Jan 29 18:39:38 2008

Hey Ebay- I am a seller with an ebay store, over 3 years, 99.8 fb with all 4.8s and 4.9s.  (also a buyer, but not anymore!) As a seller, I AM YOUR CUSTOMER. I PAY YOU. YOU TAKE MY MONEY EVERY MONTH. WHAT EXACTLY ARE YOU DOING TO BENEFIT ME AND EARN THE MONEY I GIVE YOU?
The Buyers ARE NOT YOUR CUSTOMERS.  THEY DO NOT PAY YOU.  THEY PAY ME. THEY ARE MY CUSTOMERS. Keeping them happy is MY business. If I don't, they will go elsewhere. Keeping ME happy is YOUR business. If you don't, I will go elsewhere.
You need to keep your nose out of MY business, and focus on making YOUR customers happy. Enough is enough!

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: auction-princess

Tue Jan 29 18:41:09 2008

UPDATE ON MARKETWATCH!!!!!!!!!!!!!!!


EBay to take bigger sales cut and raise standards
Shares weaken with reports that changes could raise costs for sellers
By Dan Gallagher, MarketWatch
Last update: 2:34 p.m. EST Jan. 29, 2008Print E-mail RSS Disable Live Quotes
SAN FRANCISCO (MarketWatch) -- EBay Inc. unveiled several changes to its core online-auction service Tuesday, including a sharp reduction in listing fees, as part of an effort to better compete against a growing base of rivals.
The company's shares weakened by Tuesday afternoon, dropping 2.5% to $26.18, with reports that the changes could actually increase charges placed on many sellers.
The online auctioneer had previewed the changes during its fourth-quarter earnings call last week. Details of the changes were announced during its annual eCommerce Forum in Washington on Tuesday.
''We're serious about making eBay (EBAY:ebay inc com
News, chart, profile, more
Last: 26.12-0.75-2.79%

6:20pm 01/29/2008

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EBAY 26.12, -0.75, -2.8%) easier and safer to shop,'' said John Donahoe, who was named to succeed Meg Whitman as chief executive last week, at the gathering.
The changes are part of eBay's broad effort to battle rivals like Amazon.com Inc., (AMZN:Amazon.com, Inc
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6:20pm 01/29/2008

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AMZN 73.95, -1.87, -2.5%) which also offers online auctions. EBay has seen the growth of its core business slow in recent periods, forcing the company to rely on lower-margin business such as its PayPal and Skype for earnings growth.
Among the most notable changes are lower fees that sellers pay to list items for sale on eBay's site. The company is slashing these listing or insertion fees by 25% to 50%, depending on the market.
To make up for the revenue shortfall, eBay plans to take a larger cut from final sale prices, known as final value fees. The move is designed to lower the risk for sellers if their items do not sell.
The company also said that it's eliminating fees for sellers using the Gallery option, aimed at expanding the number of photos of items for sale.
Reactions to the changes were mixed. On online-discussion boards, some eBay sellers said the changes could actually amount to an increase in their costs.
At least one analyst agreed. ''As opposed to dramatically lowering listing fees (and almost completely aligning its business model with those of sellers), the company appears to have dramatically raised fees again (especially in the sweet spot of high volume transactions -- $10 to $40 price points),'' Jeetil Patel of Deutsche Bank wrote to clients.
Patel, who rates eBay a sell, said that the company still ''faces several structural challenges in its business, which appear far from addressed, in our view.''
Tim Boyd of American Technology Research, who rates the stock a buy, called the changes ''a step in the right direction,'' but said that more work is needed to revive the core business.
''These guys are going to have to become more like Amazon,'' Boyd said in an interview. ''We expect no insertion fees eventually on some categories. But they can't shock the marketplace too soon.''
EBay also said that it is raising the minimum standards for sellers using its site. Among other changes, the company said it'll lower the search exposure for sellers carrying high rates of customer dissatisfaction, and will require a ''safe-payment option'' such as PayPal or a major credit card for those sellers.
''It is our intention to reward great sellers,'' Donahoe told the gathering. ''Sellers that describe items accurately, ship on time and ship at a fair price will enjoy preferential pricing and discounts on eBay. We think this will significantly improve the buyer experience overall.''  
Dan Gallagher is MarketWatch's technology editor, based in San Francisco.
Companies in this story  Ebay Inc (EBAY)
Amazon.com, Inc (AMZN)

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WELL MGRG, 8 NEGATIVES YOU SAID, WATCH IT GROUING WITH THIS NEW TERMS.


- scorebuilder

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Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: 199 Armani Suits

Tue Jan 29 18:43:59 2008

This is so bad for sellers.  10% of buyers  are deadbeats (according to this edition of auctionbytes) and this gives more power to the bad buyers.  Why has ebay done nothing to limit the fraudulent & counterfeit sellers from Asia that have killed the legitimate designer clothing sellers on ebay?  

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: tetleyfan

Tue Jan 29 18:55:59 2008

Well done Ebay just what the cheats want and you will protect the thieves all the way.
You are commiting suicide,slow and painful but it will happen. There are many auction sites on the net now who are going to see a growth in their buisness, good luck to them. The people will vote with their feet and go elsewhere.
Why should sellers not be able to warn other good sellers.
Ebay is riddled with scam buys from all over the world, negatives was a sure way to warn other sellers.
Boy are the scammers going to have a ball.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Eric

Tue Jan 29 19:02:53 2008

Let me ask you guys a question...I'm a seller, and as unhappy about this change as anyone.  One thing we decent sellers are worried about are the crackpots who attempt fraud, feedback bribery, or other dishonest acts.  What if we, as sellers, impose minimum feedback requirements on buyers?  What if we set a policy - and even put it in the first line of the auction - ''no bidders with less than 50 feedbacks''?  I'm asking this hypothetically, because we could spend too much time cancelling bids of those who ignore the policy.  But think of these angles:

a)  would that get ebay's attention?

b)  what would that minimum number be, where we set policy and an example without killing liquidity?  50?  100?

c)  is it feasible, logistically?

Maybe that's one avenue to protecting ourselves from those that ebay won't protect us from.  Just a thought...

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: favoritevintage

Tue Jan 29 19:07:41 2008

What???  Sellers will no longer be able to leave Negative or Neutral feedback for a buyer even though a Buyer will still have that ability?

How do I know that my trading partner is dependable?  I'll be canceling bids more than I ever have!

This is nuts!!!  Don't know where else I can go.....




Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: SCOREBUILDER

Tue Jan 29 19:10:25 2008

I WOULD CONCIDER AN OPTION OF AUTOMATICLY BLOCKING FROM BIDDING BUYERS WHO LEFT NEGATIVE TO OTHER SELLERS

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Chuck

Tue Jan 29 19:13:38 2008

Just another volume seller that hates this change.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: James

Tue Jan 29 19:16:14 2008

What a great time for some lateral thinking so we can get out of ebays clutches, new outlets,  websites,  lets really support as sellers these ebay alternatives , there are growing numbers of them,  
This would be the most ridiculous, stupid, undemocratic, unfairand  ill thought of concept ever from eBay,(fairly regular pattern)  they actually pay folks to come up with ideas such as this?? , must be too much rarified air obtained in the party jet(s) by the mentioned folks.
Dictators always fall dont they ?

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: clementine30

Tue Jan 29 19:18:27 2008

Good grief.  That is a terrible idea.  It leaves us, as sellers, no protection at all against the whimsy of buyers who don't necessarily have a valid reason to leave a neg or a neutral.  I will probably invoke the "must have at least 25 feedback to bid on my auctions" and I don't like to do that.  I've had good experience with newbie buyers, but I will consider this option, as some way to protect myself from frivolous negs from new buyers who don't understand or care what negs can do to a reputable seller.   Please, ebay, rethink this idiotic plan!

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: nwfashionista

Tue Jan 29 19:22:16 2008

I'd ask John if he realizes the can of worms he has opened?  Does he want to keep his job?

This is one seller who is finally changing where she sells.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Billy

Tue Jan 29 19:22:33 2008

I will either leave ebay, or not participate in feedback program. No doubt leave, Ive had it. Me and my 2700 rating at 98.9% I guess Im not good enough.

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Addie

Tue Jan 29 19:22:54 2008

If Anyone has Out there Has ANOTHER Selling Site to recommend to me...''PLEASE'' Do So...Perhaps, If We can gather up the numbers..Someone else will Be More then happy To Accept us with a Better ''Fee'' Rate? Seems to Me E-bay Is Telling ''Us'' The Sellers...''They Don't Want OUR money Anymore! 0:)

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Andrew Meyer

Tue Jan 29 19:23:33 2008

eBay will remove at least some of these ''improvements'' again (maybe it will take many months) , this is unavoidable because sellers will start abandoning their user IDs and open new ones over and over again.Basically many large sellers will split their business into many smaller IDs as now eBay start punishing people for maintaining the same user ID over an extended period of time

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: wincent

Tue Jan 29 19:25:39 2008

ebay is stupid enough to made this rule. i  have 2 powerseller id at ebay. i am sure i will leave ebay about this stupid thing

Upcoming Changes to Feedback on eBay   Upcoming Changes to Feedback on eBay

by: Kelly Chester

Tue Jan 29 19:25:54 2008

Just great! This gives the BAD buyers what they want on eBay! A way to blackmail the sellers. I have had this happen before. Item is sent to the customer NWT and perfect. Buyer has buyers remorse or messes item up and demands a refund or they will leave negative feedback. AND, now I can't do anything about it-either receive a negative or give them their money back.Most buyers are great, but this really ruins it for the sellers that are out there to provide great customer service. It looks like many of us, including me will go over to Amazon.com if eBay is going to make this stupid decision of change. I already feel that there is no help for sellers out there and the discounts for sellers won't help because people will leave negatives freely and nobody-or a select few will qualify for the Power Seller discount. Really dumb.

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