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eBay Launches Auto Returns and a New Refund Option

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eBay logoeBay launched new returns and refund practices that were previously announced as part of the Fall Seller Update. The first is “Automatic Acceptance of Returns,” which occurs when buyers have paid shipping costs. (Be sure to check what happens in cases of Buyers Remorse.)

And secondly, sellers who offer free returns – free return shipping and no restocking fees – now have the option of providing “less than full” refunds.

eBay advises sellers to set Returns preferences. Announcement follows, and be sure to leave a comment below or on the EcommerceBytes Blog:

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This month eBay sellers are discovering two new features: automatic acceptance of returns and less than full refunds. Previously outlined in the 2017 Fall Seller Update and on eBay for Business, these updates can increase your efficiency and make returns easier to manage.

Automatic Acceptance of Returns When Buyer Pays Shipping
Our new feature – automatic acceptance of returns – simplifies the returns process.

If your policy requires the buyer to pay for return shipping in cases of buyer remorse, requests for returns are accepted automatically and we’ll provide the buyer with a return shipping label. This only occurs when you’re OK with a buyer paying to ship back an item they no longer want.

If you’re responsible for the cost of return shipping, you still have three business days to provide your own return label before one will be automatically sent to the buyer. This occurs if you offer free returns or if the buyer has an issue with an item.

No return requests are automatically accepted for items that have no returns.

Partial Refund Option for Free Returns
Sellers who offer free returns – free return shipping and no restocking fees – now have the option to give less than full refunds. You can deduct up to 50% of the item price if the returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it.

At eBay, we’re committed to partnering with you to provide excellent after-sales customer service. And there are even more ways to ensure the returns process goes smoothly. Visit your return preferences to create rules to automate when you send immediate refunds.

SOURCE: eBay Announcement

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Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.


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