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eBay to Charge Penalty for Providing Contact Info to Buyers

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eBay logoeBay has been sending warning emails to sellers informing them that their listings contain contact information, which is now prohibited. eBay today announced it has changed its User Agreement to make it clearer that it will charge sellers commission fees on listings where the seller provides such information. That means sellers could pay a commission fee for a listing that they haven’t sold.

There are several major issues of concern for sellers, which we explain on the EcommerceBytes Blog.

Announcement follows:

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At eBay, we strive to make our policies clear and our services easy to use. As part of that commitment, we’re announcing some changes to the eBay User Agreement.

Our updated User Agreement will take effect on September 19, 2017 for new users and on November 1, 2017 for all other users. The updated User Agreement was posted on eBay.com on September 19, 2017.

The key updates to the eBay User Agreement is that we’ve made it clearer how we address attempts to bypass our policy on offers to buy or sell outside eBay. Sellers who violate this policy may be charged a final value fee for the applicable item, even if it doesn’t sell.

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Thank you for being a part of the eBay community.

SOURCE: eBay Announcement

Comment on the EcommerceBytes Blog.

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Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. Send news tips to ina@ecommercebytes.com.

2 thoughts on “eBay to Charge Penalty for Providing Contact Info to Buyers”

  1. From Ebay Announcement: “……. we’ve made it clearer how we address attempts to bypass our policy on offers to buy or sell outside eBay. Sellers who violate this policy may be charged a final value fee for the applicable item, even if it doesn’t sell.”

    From Ebay Policy: …..In your listing page or in communications with another eBay member you can’t refer to or promote your personal website (including links to home page web addresses that promote websites outside of eBay), sales outside of eBay, or other businesses.

    And From @maxmad, who said just a few hours ago: (CAP are mine)
    “We add company WATERMARKS in all our stock photos, we show detailed close-ups of our products which include LOGOS with our COMPANY SITE, and we include discount coupons, contact info , WEBSITE LINKS to buy directly in every package we ship, All good, no warnings at all for us.

    Well max, here’s another fine mess you’ve gotten us in…………… (Oh, and Uh, you owe for the final value fees on all that stuff)

    You can just include it on your monthly “E MOB CUT” (Ebay Monthly Outside Buyers Commisions Under Tos), which I suggested as a possible new Ebay policy, 2 days ago, on the Ecommercebytes com thread titled: “Third Party Tools Now Blamed for eBay Warning Emails”, which discussed the fact that “Sellers said they received warnings from eBay despite not including their contact information in their listings” OMG, OMG, Did I somehow cause this ???. Well let me just take care of that little FVF you owe, how much did you say it was?

    http://www.ecommercebytes.com/C/blog/blog.pl?/comments/2017/9/1505528210.html/1/0#comments

    WHEN, WHEN, WHEN, will Ebay FINALLY implode, for ASSININE policies like this???

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